Head of Platform Earners, Central Ops, EMEA Delivery

About the Role

As the Head of Platform Earners, Central Ops, EMEA Delivery, you will be a leader responsible for setting the strategic vision and building best-in-class operational tools and capabilities for platform earners for the EMEA region. Your primary focus will be on the core foundations of the Earner experience: Supply Growth, Onboarding & Access, and Experience & Quality. You will drive scalable, high-impact solutions in these areas while also strategically assessing and enabling new, future-looking services (New Verticals). This role is highly cross-functional, requiring you to influence and align with local country leaders, as well as global Product, Safety, Insurance and Identity teams to achieve operational excellence at scale.

What you will do

• Define the strategic vision and drive execution for the three core operational pillars: Supply Growth, Onboarding & Access, and Experience & Quality and across the EMEA region.
• Lead the implementation of best-in-class operational tools, processes, and capabilities to ensure the region operates efficiently and at a high standard of quality.
• Act as a key partner, leveraging strong cross-functional skills to align Central Ops efforts with Product, Safety, Insurance, Identity, and local Country Operations teams for EMEA wide initiatives.
• Lead, mentor, and empower a team to deliver high-impact.
• Develop the roadmap for and operational launch and scaling of new, complex services, treating New Verticals as a key future-looking investment for the EMEA business.

What you will need

• 12+ years of progressive experience in operations, strategy, consulting, or a related field, with significant experience in a large, international organization
• Proven track record of success in building and leading high-performing operational teams, with a focus on coaching, development, and delivering against aggressive business growth targets
• Demonstrated ability to balance strategic thinking with hands-on, data-driven execution, comfortable utilizing both quantitative analytics and qualitative insights to solve complex operational problems

Nice to have

• Experience in one or more of the core functional pillars of Supply Growth, Onboarding & Access, and Earner Experience in a regional or global role handling a high volume, complex regulatory multi-market scope.
• Exceptional cross-functional leadership and stakeholder management skills, with a proven ability to work and communicate effectively with diverse groups, including local country leaders and global teams (e.g., Product, Safety, Insurance, Identity).
• A strategic mindset focused on building scalable, operational capabilities (tools, processes) that drive efficiency and competitive advantage across the region.
• Deep understanding of user-centric change management and the ability to view operational improvements through the lens of the Earner's experience.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.