People Operations Specialist

About the Role

Our People Operations team is the regional engine of functional expertise. We bridge the gap between high-level strategy and the daily employee journey. As part of a specialized Tier 2 ecosystem, we don't just answer questions, we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey.

We are looking for a "Solutions-First" Specialist to join our team with a focus on the employee experience. Whether your expertise lies in Employee Data, Benefits, or Leave of Absence Admin, you will be the primary point of escalation for complex cases. In this role, you aren't just resolving tickets; you are key support for the employee, a guardian of data integrity, and a partner to our Centers of Excellence (COEs) in making our people programs a reality.

What You'll Do

• Own and resolve Tier 2 escalations in your functional area (Data, Benefits, or LOA), providing clear, empathetic, and policy-aligned guidance that goes beyond a standard script.
• Execute complex transactions and lifecycle events—such as new hires, job changes, or benefit enrollments with a "Data by Design" mindset to ensure our system of record remains a system of trust.
• Act as a critical liaison between employees, vendors, and COEs to resolve intricate inquiries and ensure service consistency across the region.
• Partner to operationalize new programs and participate in UAT for system enhancements, ensuring regional nuances are built into global designs.
• Collaborate to refine Tier 0 (Self-Service) and Tier 1 knowledge content, utilizing your expertise to help AI solve more problems before they reach your desk.
• Analyze case trends in ServiceNow and HRIS data to identify recurring friction points and recommend scalable, "predictive" solutions to improve the employee experience.
• Ensure all actions and records comply with regional labor laws, data privacy standards, and internal audit requirements.

Basic Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field.

Preferred Qualifications

• 1-2 years in People Operations or a centralized HR environment.
• Proven experience in at least one core functional area: Employee Data, US & Canada Benefits and/or Leave of Absence
• Hands-on experience with enterprise-grade platforms (Oracle and ServiceNow preferred).
• Ability to identify root causes and suggest process fixes rather than just treating symptoms.
• Ability to simplify complex policy or data issues into clear, employee-centric solutions

For Chicago, IL-based roles: The base hourly rate range for this role is USD$33.66 per hour - USD$35.46 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.