Customer Success Manager (Scaled), Uber Direct ANZ

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Uber Direct provides Uber's market leading delivery network and capability to be leveraged by merchants through their own ecommerce channels. The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia and we are looking for someone to join the ANZ Uber Direct team. As a relatively new product for Uber we are scaling quickly, innovating fast and building out a new proposition for ourselves and our partners. Uber Direct will change the way consumers shop in ANZ bringing a new level of convenience and reliability that helps people get almost almost anything where and when they want.

We are looking for the right person to act as the Uber Direct Customer Success Manager, Scaled for ANZ. You will work closely with our Enterprise and SMB merchants to optimise the operational elements of their partnership with Uber - from the use of the Uber Direct product to driving adoption and engagement.

This is a consultative role, where success depends on deeply understanding merchant needs, solution selling, and strong cross-functional collaboration.

Your Impact in Role

• Work closely with restaurant, retail, and logistics stakeholders to provide operational support and product expertise, ensuring we deliver a best-in-class merchant and delivery experience
• Partner with Uber Direct operations teams and other cross-functional stakeholders to drive outcomes for our merchants
• Identify improvement opportunities - execute projects and initiatives, optimise existing processes, and build new processes where needed
• Act as the Uber Direct expert for customer success in the merchant segments you support, building scalable practices and playbooks
• Conduct regular forums for internal teams to engage with you directly, while also responding to inquiries through our communication platforms to keep feedback loops strong

The Experience You'll Bring

• A proven track record - 4+ years of experience in partner management, account management, or customer success
• Experience with SaaS products (API and integrations)
• A merchant-first mindset, where you champion the needs of merchants and objectively represent the voice of the merchant when business decisions are made
• A dynamic approach — willing to roll up your sleeves and execute quickly to a high standard

Preferred Qualifications

• A self-starter who thrives on solving complex problems
• Proactivity - a willingness to get into the detail and a continuous improvement mindset
• Commercial and business acumen - a strong understanding of how businesses and organisations work together to achieve their goals
• Strong stakeholder management skills to work cross-functionally and build effective relationships in a fast-paced environment

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.