Senior Software Engineer - (Backend) Customer Obsession

About the Role

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support all our users be Riders, Drivers, Eaters, and Restaurants. Customer Obsession team focuses on creating seamless experiences through in-app conversation first tailored support for multiple lines of business. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions.

Additionally, you will have the chance to design and build support solutions from scratch for new and evolving areas like Autonomous Vehicles (AV), ensuring a consistent and seamless customer support experience.

We are looking for passionate Software Engineers to join Customer Obsession team. In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various channels, including messaging, chat, and phone support.

You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

What You'll Do

1. Background in large-scale backend infrastructure
2. Hands-on experience with AI technology
3. Knowledge of data structure and algorithms and an ability to use them practically when implementing solutions
4. Demonstrated experience working collaboratively in cross-functional teams

Basic Qualifications

This team owns Customer Experience Platform for overall Uber Support.

The candidate will work on this platform as Product and Tech OKRs.

1. As a software engineer, you’ll engage in product and engineering jam sessions conceptualizing features and mapping them into a technical design. You will build software that will ship to millions of users, or thousands of fellow engineers growing multiple apps that directly impact the ease of our users’ lives.
2. Work on Uber's most complex applications by designing, implementing, and unit testing the backend application code.
3. Help teams with defining an architecture that would scale and also encourage best practices.
4. Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.
5. Promote and demonstrate problem-specific expertise and execution excellence in delivering results

Preferred Qualifications

7+ years experience with:

1. Experience in applying AI-powered tools and frameworks in line with modern industry practices and innovation trends.
2. Bachelor's degree in Computer Science or related field
3. Scalable system architecture design
4. Production-quality services, deployment, monitoring, and reliability.
5. Microservice designs, gRPC or REST API development
6. Ability to decompose complex business problems into clean, extensible, performant services and systems
7. Logging, monitoring, performance troubleshooting and tuning experience
8. Excellent problem-solving skills and the ability to work in a collaborative team environment
9. Comfortable in navigating multi-disciplinary teams with respect
10. Focus on code quality in terms of coverage, code reviews
11. Excellent technical writing skills to communicate design, requirements, flows, architecture
12. Fluent in one of these programming languages: Golang, Scala, Java,
13. Comfortable in one of these scripting languages: Javascript, python
14. Solid understanding of algorithms, data structures, and software design principles.
15. Experience with version control systems such as Git

For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.