Learning Specialist III

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

At Uber, providing world-class support to our partners (riders, drivers, and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!

We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations. This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter. In this role, you will support our CS community to become more proficient in their role and perform at their best.

Your Impact in Role

• Experiential Training Delivery: Use Structured Learning Exercises, apply Gamification, and conduct scenario-based training to enhance the learning experience and shorten the learning curve.
• Training Evaluation: Evaluate the effectiveness of a training program and make recommendations to improve skills, behaviors, and performance. Track, analyze, and generate insights on post-Nesting and 0-30 performance
• Coaching & Mentoring: Conducting performance coaching for new hires, mentoring and developing junior trainers
• Stakeholder Management: Communicate with stakeholders to ensure alignment, provide recommendations on learning delivery solutions, present performance outcomes etc.
• Planning and Organization: Use tools and workflows to plan and track the progress of action items for delivery and deployments ensuring deadlines are met.

The Experience You'll Bring

• Experience: Experience with Training, Learning, and Development (external/internal) is preffered, experience as an Uber Community Specialist
• Facilitation and Presentation Skills: Expert in Adult Learning Methodologies and good platform skills, can effectively facilitate classroom and virtual training, and effectively mentor trainers and assess BPO trainer process and delivery expertise. Has excellent classroom management skills and asks Effective Questions to make participants think and help facilitate group discussion.
• Communication Skills: Expert in effective communication and situational awareness to clearly deliver information to a variety of audiences. Exceptional spoken and written English comprehension and communication
• Data Analysis: Can generate insights and recommendations based on performance data
• Creative Thinking: Ability to think out of the box in regards to learning solutions
• Training Design: Shows some competency in training design and understands established design methodologies (ADDIE, Bloom's Taxonomy, Kolbs, Kirkpatrick's, etc) and how it impacts his/her delivery.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.