Sr Performance Marketing Manager, Merchant CRM

About the Role

At Uber, we're not just reimagining movement; we're transforming how the world connects and transacts. As the Merchant CRM Lead on our Global CRM team, you'll be at the forefront of this transformation, driving engagement and growth for our merchant community. This is an exciting opportunity to lead a team of CRM marketers, developing and executing impactful B2B strategies across the entire merchant lifecycle – from activation and onboarding to engagement, education, and long-term retention.

What You'll Do

• Lead & develop a team of highly effective CRM marketers to launch and optimize lifecycle programs that help drive merchant (restaurants, grocers, retailers) growth, engagement, and retention.
• Develop a deep understanding of business priorities – identify, create, and prioritize programs to help meet business goals across the merchant portfolio.
• Set strategic global merchantCRM goals while translating your vision into concrete projects for the team.
• Cultivate relationships and work with internal and external cross-functional partners across Strategic Operations, Product, Product Marketing, Global Marketing, Regional Marketing, and Legal.
• Fiercely prioritize work to ensure the team's roadmap is optimized for size/scale of impact against priority lines of business/markets.
• Distill learnings from large-scale experiments and present them back to stakeholders in the form of succinct business insights.
• Be incredibly truth-seeking with information, set a high bar for the team to think aggressively and creatively, communicate frequently; then funnel that energy into concrete processes and execution plans.

Basic Qualifications

• A Bachelor's degree
• 8+ years of CRM marketing experience in a fast-paced, high-growth environment with a history of effectively leading teams of experienced marketers, serving multiple regions, with a strong focus on B2B marketing.
• 2+years of experience motivating and leading a team of CRM professionals to deliver top quality campaigns that impact key business metrics.
• Excellent stakeholder management and communication skills.
• Technical understanding of marketing and analytics technologies relevant to B2B CRM.

Preferred Qualifications

• Familiarity and passion for data-driven lifecycle marketing, customer marketing and retention, and testing frameworks at scale.
• Strong marketing vision with the ability to incorporate high level strategies into each and every marketing touchpoint.
• High attention to detail with a sense of urgency to complete tasks and meet deadlines. Comfortable owning multiple projects at one time with varying timelines and stakeholders.
• Hard-working, thorough, organized, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team.

For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.