Account Manager, SMB

About the Role

We are looking for goal-oriented, highly motivated individuals to join our SMB Account Management team, supporting a broad portfolio of restaurant partners.

As an SMB Account Manager, you’ll be at the center of helping our partners thrive on the Uber Eats platform—driving strategic conversations, identifying growth opportunities, and improving operational health.

What You’ll Do

• Own a high-value book of business: Manage a portfolio of SMB restaurants with a focus on operational excellence, revenue growth, and product adoption.

• Drive strategic growth: Develop account plans, identify upsell and cross-sell opportunities, and support product adoption and location expansion.

• Leverage data: Use Uber’s analytics tools to track key metrics, uncover trends, and provide data-driven recommendations.

Basic Qualifications

• 3+ years of professional experience in a client-facing role

• Proven success in building strong client relationships and delivering measurable outcomes

• Strategic thinker with solid analytical and problem-solving skills

• Strong communication and interpersonal skills to manage complex conversations

• Self-starter with the ability to thrive in a fast-paced, high-growth environment

Preferred Qualifications

• Experience in performance-based roles with clear goals and targets

• Background in F&B, SaaS, or e-commerce industries

• Proficient in analyzing data and making actionable recommendations

• Experience managing SMB accounts

• Ability to sell marketing solutions, introduce new products, and negotiate business terms

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.