Account Manager Lead, SMB

About the Role

The Partner Success Manager Incubator role is a great opportunity to demonstrate your relationship and manager skills for the assigned territory. This role focuses on post-sales of SMBs, managing a team which have to increase retention as well as driving business growth, with mutually helpful outcomes. Partner Success Manager are critical to retaining our highest value accounts, ensuring partners are successful on our platform, and exploiting opportunities to improve our business metrics for our restaurants and for Uber Eats.

What the Candidate Will Need / Bonus Points

Lead a team which will lead post-deal partner management for a high value and high potential portfolio of restaurant partners

Make you team owner of partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your team, upsell new product features and ensure retention by driving mutual business value

Be the voice of the customer to our team members - translate their needs and advocate on their behalf

Understand the industry landscape and ensure we have positive relationships throughout our restaurant partner organizations

Conceive, design, and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners

Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews

Basic Qualifications

+3 years experience, ideally in a commercial function with manager skills

You have manager skills ensuring a high performance team

You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota

Confident in making data-led decisions and using sound business judgment

Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations

Strong executive presence and interpersonal skills (verbal and written)

Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces

Preferred Qualifications

Highly autonomous - able to work with minimal oversight

Manager Skills - Manage a team of 4 people

Willingness to work hard, roll up sleeves, and get in the weeds with our highest value partners

Proficiency in Spanish and Business English

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.