Operations & Strategy Sr Manager, Premium Products

About the Role

As the Premium Products Manager, you will be the operational owner of Uber’s high-value rider experience in Mexico. You will drive the growth, quality, and performance of our Premium portfolio, ensuring we deliver a world-class experience for our most discerning users.

Your mission is to bridge the gap between marketplace data and on-the-ground excellence. From optimizing vehicle quality at key transit hubs to preparing our Premium footprint for high-visibility international events and seasonal peaks, you will ensure Uber remains the gold standard for high-value travelers in the region.

What You’ll Do

• Portfolio Strategy & Execution: Own the localized roadmap for Premium products in Mexico, identifying growth levers to expand our high-value user base and increase engagement
• Quality & Reliability Standards: Set and monitor the Gold Standard for Premium. You will lead initiatives to elevate vehicle quality, earner engagement, and reliability metrics for our top-tier products
• Event & Hub Operations: Serve as the lead for Premium operations at high-traffic venues (Airports, Major Hubs, and Hotels), designing a seamless arrival and departure experience
• Marketplace Insights: You will translate complex data into localized tactics to solve supply-demand imbalances and improve product reliability
• Cross-Functional Collaboration: Work with our cross functional partners to build a cohesive Premium narrative that resonates with the local market while navigating regulatory nuances

What You’ll Need

• 5+ Years of Experience: Proven track record in Operations, Category Management, or Strategy within high-growth tech, consulting, or fast-paced corporate environments
• Data-Driven Acumen: Ability to drive strategic decisions through insights and a strong understanding of marketplace KPIs
• Operational Excellence: A proactive problem-solver who is comfortable moving from a spreadsheet to the field to understand and solve for product friction
• Stakeholder Management: Strong communication skills with the ability to influence cross-functional partners and present performance updates to regional leadership
• Customer Obsession: A refined eye for detail and a deep understanding of what a Premium service entails for a high-value customer

Bonus Points

• The "Go Get It" Spirit: You thrive in ambiguity and enjoy building solutions from the ground up in a fast-paced environment
• Large-Scale Logistics: Previous experience managing complex operations for large-scale activations or luxury-tier services
• Language: Professional fluency in English and Spanish is required
• Data analysis tools: SQL, Python, and visualization tools

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.