Implementation Lead, Uber for Business

About the Role

As an Implementation Lead / Specialist, you'll work efficiently and effectively with our high-growth customers and be responsible for the successful and flawless launch of our customers who are embracing the platform.

You'll support our Sales Team to drive revenue growth, operational excellence, and second-to-none customer experience within the first 90 days.

Your Impact in Role

• Work closely with Account Executive Team and U4B clients to deliver impactful onboarding experience and drive meaningful service adoption.
• Achieve key implementation metrics, including Linkage, Active User, and Gross Booking.
• Proactively manage a solid launch pipeline with crisp prioritization methodology
• Deeply understand U4B’s value-propositions toward the varying pain points of clients.
• Ability to conduct effective onboarding sessions to unleash full adoption of U4B solution
• Build, customize and conduct various training/ onboarding templates to best fit customer’s internal communication preferences and the best practice of efficiency.
• Set up the launch targets and mobilize the collaborations with various customers from diversified industries, and leverage resources from cross functional teams to support.
• Conduct data-driven analysis to provide clients with actionable insights, and strategically push forward the ramping progress.

What You Will Need

• 3+ years of B2B account management and customer success/ onboarding experience
• Track record of excelling in prioritization, multi-tasking, and stakeholder management
• Customer-centric, detail-minded and can-do attitude to support customer success
• Strong listening, communication, and organization skills
• Be able to thrive in a fast dynamic environment and adapt to evolving business needs.
• Experience with onboarding implementations in relevant B2B industries preferred

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.