Handle Uber Eats orders safely
These guidelines help make every order a great one. They also help build trust among couriers, Uber Eats users, and your favorite neighborhood merchants.
Proper handling of orders
Merchants are expected to meet all relevant registration and licensing requirements and all other food laws and regulations—including in respect of food safety and hygiene —industry best practices and Uber policies. Merchants must maintain valid merchant registrations, licences and/or permits.
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup. It is important to maintain good hygiene practices throughout order preparation.
To help ensure that food reaches Uber Eats users safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances, or other dietary restrictions and reject order requests with which they cannot comply. You should provide allergen information and clearly label ordered items with the specific food allergens
To help ensure that food reaches customers safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by customers related to food allergies, intolerances, or other dietary restrictions.
Proper delivery of orders
Merchants may communicate to couriers on pick-up certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, merchants may notify a courier to keep halal and non-halal food separate. Couriers should always follow such guidelines from merchants.
Couriers must use an insulated bag in order to provide a safe and hygienic service. Couriers are under no obligation to use Uber Eats branded items. Deliveries by bicycle may benefit from a more specialised bag to protect food from movement and weather conditions.
You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for Uber Eats users. Please maintain good personal hygiene to help ensure the safety of food.
Provide a safe space for pickups
Merchants should provide a safe area for order pickups that make couriers feel welcome.
In countries where alcohol delivery is allowed pursuant to applicable laws, all orders that contain alcohol must comply with any applicable laws and restrictions on off-premise alcohol delivery and hours of service. Only Uber Eats users who are the legal age to buy alcohol, and are not intoxicated, can order and receive alcohol deliveries where available. Couriers are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID and refusing delivery if an Uber Eats user is underage or appears intoxicated.