Uber Pro Terms and Conditions

Key Principles

• The Uber Pro Programme (“Uber Pro”, “Uber Pro Programme”) is a loyalty programme designed to improve the quality of the Uber app experience for Drivers.
• These terms and conditions (‘Terms and Conditions’) introduce the Uber Pro Programme provided by Uber B.V (“Uber” or ‘we’).
• Drivers participating in the Uber Pro Programme may gain access to Rewards depending on their Uber Pro level.
• To facilitate your use of the Uber Pro Programme and Rewards, we will process and share certain personal data, such as your contact details, in accordance with our Privacy Policy.
• The Uber Pro Programme is provided at Uber's discretion and may be changed or cancelled by Uber at any time with 15 days' notice to you.
• You may opt out of the Uber Pro Programme at any time by notifying us by contacting Support on the Uber app.
• Drivers who choose to opt out of the Uber Pro Programme or who do not meet the requirements for a particular Uber Pro level may continue to use the Uber app at their discretion — including deciding whether, when, and where to take trips, and whether to accept, decline, or ignore trip requests while they are logged into the app.
• When using the Uber app, you remain subject to other agreements you have with Uber, the Community Code (“Community Code”) and Uber’s Privacy Policy.

Terms and conditions of participation in Uber Pro

All active Drivers using the Uber app will be eligible to participate in the Uber Pro Programme unless they choose to opt out. Access to each Tier and the corresponding Rewards depends on your use of the Uber app. Additional information and details about the requirements for each Tier and Reward can be found in the “Uber Pro” section of the Uber app.

How is your Uber Pro Tier determined?

The Uber Pro programme offers different membership levels (“Level(s)”). Each Level unlocks access to specific rewards offered by Uber and/or third parties (“Rewards”). Drivers can earn points to access each Level and the Rewards offered at that Level (“Points”).

Drivers have four (4) Levels available to them. You will unlock a new Level when you meet the applicable requirements for that Level during the applicable Programme Term. The requirements for each Level take into account Points, driver rating, and cancellation rate. Uber reserves the right to periodically add or remove requirements for each Level. The applicable and current requirements for each Level are set out in the ‘How Uber Pro works’ section of the Uber app.

Level

Requirements

Blue

Drivers who do not meet the requirements for the Gold, Platinum, or Diamond Level are assigned to the Blue Level. There are no additional requirements beyond those set out in the ‘Conditions for participation in the Uber Pro Programme’ section above.

Gold

The requirements for this Level can be found in the ‘How Uber Pro works’ section of the Uber app.

Platinum

The requirements for this Level can be found in the ‘How Uber Pro works’ section of the Uber app.

Diamond

The requirements for this Level can be found in the ‘How Uber Pro works’ section of the Uber app.

Once you have earned the number of Points required for a given Level and met the applicable requirements (as set out above), you will be automatically upgraded to the corresponding Level. You earn Points in the following fixed 3-month periods: (i) from May 1st to July 31st; (ii) from August 1st to October 30th; (iii) November 1st to Jan 31st; and (iv) February 1st to April 30th, each of which constitutes a ‘Programme Period’. Your Points will not be carried over to the next Programme Period and your balance will be reset to zero at the end of each Programme Period.

If you are upgraded to a new Level during any Programme Period, you will remain at that Level until the end of that Programme Period and until the end of the next Programme Period, provided that you continue to meet the Quality Standards for that Level.

Maintaining your Tier Level – Quality Standards

To maintain your Gold, Platinum, or Diamond Level during a given Programme Term, you must maintain the driver rating and cancellation rate specified for that Level at all times, as indicated in the ‘How Uber Pro works’ section of the Uber app (collectively, the ‘Quality Standards’). Your cancellation rate will be calculated for the 30-day period preceding your last completed trip. Your rating will be determined based on your last 500 rated trips, or if you have not completed 500 trips, based on the total number of rated trips you have completed.

If you fail to meet the Quality Standards during the Programme Term: (i) you will lose your current Tier and access to the corresponding Rewards; and (ii) you will be moved to the Blue Tier, unless (iii) you meet the Quality Standards for the higher Tier; or (iv) you decide to withdraw from the Uber Pro Programme in accordance with the “Withdrawal” section below. Uber will notify you if you are at risk of losing your Level.

Some, but not all, Rewards may be available immediately after you reach a particular Level (see Part 2 – Individual Rewards for more information). To access certain Rewards, you may need to exit the Uber app, go offline, and then return to the app.

How to earn Points?

You will earn one (1) Point for each trip you complete as a Driver. You will earn additional Points for trips completed during certain hours (“Bonus Hours”). For more information, see the “How Uber Pro works” section of the Uber app.

Points will be added to your Uber Pro Account during the Programme Term in which Uber settles them (this may be a different Programme Term than the one in which the Points were earned). Points will not be awarded for your use of Uber services as a passenger or food orderer. Points earned through the Uber Pro Programme have no monetary value and cannot be exchanged for cash. Uber may cancel Points or adjust your balance if it determines, in its sole discretion, that they were obtained through fraud, misuse of the Uber app, or in violation of the Driver Terms, Community Code, and/or these Terms, or in connection with such activities.

Uber Pro account and Points balance

We will create an Uber Pro account for you, which will be linked to your Driver account and accessible through the Uber app (“Uber Pro Account”). Your Uber Pro Account and the benefits associated with it are personal and cannot be shared with others. Through your Uber Pro Account, you will have access to information about your Points balance, Tier, and Rewards. Points earned will typically be visible in your Uber Pro Account immediately after the trip ends. Any issues with transactions recorded in your Uber Pro Account must be reported within one (1) month of discovery by contacting Uber. Uber will make decisions regarding the crediting of Points to your Uber Pro Account in its sole discretion and in a reasonable manner. Uber will use reasonable efforts to ensure that your Points balance is accurate. However, due to system failures or other technical issues, there may be delays in displaying your Points on your Uber Pro Account. Your Points will not be carried over to the next Programme Term and your balance will be reset to zero at the end of each Programme Term.

Opting out

The Uber Pro programme is designed to improve your experience with the Uber app. If you do not wish to participate, you may opt out at any time for any reason.

You must submit your withdrawal from the Uber Pro Programme through the Uber Help Centre. You can contact the Uber Help Centre through the Uber app or through https://help.uber.com/. It may take up to 7 days to process your withdrawal request. Once your cancellation request has been processed, (i) your Uber Pro Account will be closed; and (ii) you will no longer have access to any Rewards. You can rejoin the Uber Pro Programme at any time by contacting us at https://help.uber.com/.

Changes to the Uber Pro Programme

Uber Pro is a new and exciting rewards programme designed to improve your experience with the Uber app. However, it is not a guaranteed programme, and we may need to change or cancel it from time to time, or make decisions about changes or cancellations. We will keep you informed of any significant changes to the Uber Pro Programme.

You agree that any changes to the requirements for each Tier, Quality Standards, and Bonus Hours will be made and displayed in the “How Uber Pro works” section of the Uber app. Uber will notify you of any changes to the requirements for individual Levels, Quality Standards or Bonus Hours 15 days in advance. You agree that your continued participation in the Uber Pro Programme or access to or use of your Uber Pro Account will constitute your acceptance of any changes to these Terms. If you do not agree to any changes to these Terms, you may withdraw from the Uber Pro Programme in accordance with the ‘Withdrawal’ section above. If Uber is forced to cancel the Uber Pro Programme, no Points will be awarded after the date of cancellation, and all Uber Pro Programme memberships and Rewards will be cancelled in accordance with the terms and conditions of the individual Rewards as accepted by the third-party Reward provider and the Driver, respectively.

Closing your Uber Pro Account

Uber may close your Uber Pro Account in the event of fraud, misuse of the Uber app, or violation of the Driver Terms, Community Code, and/or these Terms. If your Driver account is permanently deactivated, your Uber Pro Account will also be closed.

If your Uber Pro Account is closed, you will no longer be a participant in the Uber Pro Programme, and all Points earned during the Programme Term will be forfeited. However, this will not affect any Rewards redeemed by you prior to the closure of your Uber Pro Account.

Rewards

All Rewards are awarded at Uber’s discretion and may be changed or cancelled at any time. Rewards are not exchangeable for Points and have no cash value. Additional information about Rewards can be found in the ‘Uber Pro’ section of the Uber app. Rewards provided by third parties may require additional action on your part, including agreeing to additional terms and conditions or creating an account with that third party. Drivers are responsible for paying any taxes that may be due in connection with receiving Rewards. Uber is not responsible for the products or services offered by third parties in connection with the Uber Pro Programme. To ensure the effectiveness of the Uber Pro Programme, Uber may collect information about transactions related to Rewards provided by third parties for informational and reporting purposes, in each case under the terms and conditions accepted by the third-party Reward provider and the Driver.

Personal data

To facilitate your participation in the Uber Pro Programme, Uber will process certain personal data, such as your cancellation rate, average star rating, and the number of trips you have chosen to take, in order to determine your appropriate Tier. If you decide to activate a Reward offered by an external Reward Provider, Uber will share your name and contact details to facilitate the registration process and confirm your Tier. The third-party Reward Provider may collect additional data during the registration process, which will be communicated to you separately. The third-party Reward Provider will be the data controller of your personal data that it receives from Uber on your behalf and that it collects for the purpose of providing you with Rewards. We encourage you to review its privacy policy. Uber will be the data controller for the personal data processed for the purpose of determining your Tier and providing you with ongoing information about your Tier and Rewards. For additional information and to learn more about your privacy rights, please review our Privacy Policy.

Dispute Resolution and Governing Law

Dispute Resolution Procedure. In the event of a dispute arising out of or in connection with these Terms, the parties agree to first discuss and consider referring the dispute to mediation in accordance with the CEDR (Centre of Effective Dispute Resolution) Model Mediation Procedure (or such other procedure as the parties may agree). If the other party does not agree to mediation, Uber may, at its sole discretion, refer the dispute to mediation at its own expense. Neither party may initiate legal proceedings in connection with any dispute arising out of these Terms and Conditions until (1) the parties agree in writing that they will not refer the dispute to mediation; or (2) at least 28 days have passed since either party notified the other in writing of the dispute, provided that such delay does not prejudice the right to commence proceedings.

Governing law and jurisdiction. These Terms and Conditions are governed by and will be interpreted in accordance with Dutch law. Each party irrevocably agrees that the courts of the Netherlands shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, their subject matter or their formation.

Disclaimer

The Uber Pro programme and/or any of its components may be unavailable, inaccurate or subject to periodic interruptions for various reasons beyond Uber's control. We are not responsible for any unavailability, disruption or errors in the Uber Pro Programme, its components or the Rewards. The Uber Pro Programme and all information available through it are provided for informational purposes only, as is, and as available. Uber, its affiliates, and third-party providers of Rewards and their representatives make no representations or warranties, express or implied, including, but not limited to, the accuracy, timeliness, or completeness of the Uber Pro Programme, information, materials, content, availability, or products. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms and Conditions is intended to exclude liability for fraud or intentional misrepresentation or any other statements that cannot be excluded by law.

Limitation of liability

We shall not be liable under these Terms and Conditions or in connection with them for the following (including, without limitation, liability arising from contract, tort (including negligence), misrepresentation, restitution or any other basis): loss of profits, loss of sales revenue or loss of business, loss of contracts or orders, loss of anticipated savings, loss of use or damage to software, data or information, loss or impairment of goodwill, and indirect or consequential losses. Nothing in these Terms and Conditions limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation. To the extent permitted by law, we exclude all warranties and disclaim all liability for any acts or omissions of the driver, any passenger or any third party.

Contact us

If you have any questions or comments about the Uber Pro Programme, please contact us at https://help.uber.com/.

PART 2 - INDIVIDUAL REWARDS

For details of the current offers in the Uber Pro Program, provided by participating external partners or Uber, please visit this page. .

Disclaimer

Please note that offers, including but not limited to the qualifications for accessing the Rewards, as well as the identities of the partners themselves, are subject to change at any time at Uber’s discretion.