Our approach to COVID-19
The safety and well-being of everyone who uses Uber is at the heart of what we do. We're continuing to expand our response to COVID-19 with new features for our users and support for those who earn on our platform.
Recommendations to stay healthy
As announced by the government, we all have a role to limit the propagation of the virus .Stay safe and limit your movements. Also continue to adopt following habits: cough into your elbow, do not shake hands or hug, keep your distance from others, wash your hands regularly.
When you ride with Uber, respect the following Government’s instructions:
- Wearing a mask is mandatory.
- Wash your hands before and after the ride.
- Sit in the back seat. When the vehicle has three seats at the front, a rider can sit next to the window.
Drivers have the right to refuse ride to any person who does not comply with the Government's instructions.
Steps we are taking
Supporting public health authorities
We have a team available 24/7 to support public health authorities in their response to the epidemic. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.
Helping affected drivers and delivery people
Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority (other than a government measure of population containment, or suspension of VTC transport or home food delivery), will receive financial assistance for up to 14 days while their account is on hold. In addition, self-employed drivers diagnosed with covid-19 may be eligible for additional benefits through AXA's Partner Protection coverage. This extends financial support to a total of 22 days, which is 7 days.
New features development
Ready to Ride Safety Checklist . Riders and drivers must confirm that they taken specific steps to prioritize safety such as wearing a mask, sanitize hands and car.
Mask detection for drivers and riders. A feature helps verify the driver wear a mask by asking them a photo before the ride. A similar feature has been developped for riders.Riders whose driver have reported that they are not wearing a mask will now have to take a photo of themselves via the app on their next trip to show that they are wearing one this time.
Distribution of hygiene kits & masks
Distribution of free disinfectant wipes & gel. We have partnered with Unilever to distribute free Cif antibacterial wipes and Lifebuoy s hand disinfectant gel to drivers. They are invited to leave some of this material at your disposal and to disinfect door handles, belt buckles and window controls regularly with the wipes..
Distribution of masks.We are distributing masks for free to drivers and delivery people.
Reimbursement of up to 50€ of the partition wall of the vehicle, for drivers
Assistance in the installation and reimbursement of a partition wall in drivers' vehicles up to 50€. We are partnering with Fixico to make it easier.
Suspension of Uber Pool services
The Uber Pool option service is temporarily suspended in France.
Giving you options for food delivery
At the moment, you may be making more use of meal delivery. The Government has published a Guide to Health Precautions for Meals on Wheels, which includes the following requirements for home delivery:
When delivering the meal, the delivery person will warn the customer of his arrival (by knocking or ringing the bell);
The delivery man moves away from a distance of at least 2 meters from the door, before the customer opens the door. The objective is to have no contact with the customer.
Ride Safety Feedback
At the end of the ride, you can leave a comment and report any problems, for example if your driver was not wearing a mask or if the divider was not with a good quality.
Your feedback is key to maintaining our safety standards. If some riders or drivers do not respect the rules, they may be excluded from the application
Important information for drivers and delivery people
“Leave at Door” Delivery
The Government has published a Guide to Health Precautions for at-home food delivery, which includes the following obligations for home delivery:
- An area to take the food must be provided by the restaurant, separate from the kitchen, to ensure that the food is picked-up without contact between the person(s) preparing it and the person delivering it;
- The delivery person deposits his bag open and the restaurant staff places the meal directly into the bag ; When the food is delivered, the delivery person warns the customer of his arrival (by knocking or ringing the bell);
- When delivering the meal, the delivery person will warn the customer of his arrival (by knocking or ringing the bell);
- The delivery man moves away from a distance of at least 2 meters from the door, before the customer opens the door. The objective is to have no contact with the customer.
Support if you’re taken off the road
Any driver or delivery person tested positive to covid-19, or called for containment by a public health authority (other than a government measure of population containment or suspension of VTC transport or home food delivery), will receive financial support for up to 14 days while their account is suspended. We have already assisted drivers and couriers in affected areas and are working to implement this measure worldwide. In addition, self-employed drivers and couriers diagnosed with COVID-19 may be eligible for additional benefits through AXA's Partner Protection coverage. This extends financial support to a total of 22 days.