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Introducing Phone Anonymization

08 April 2015 / South Africa

We have some exciting news! 
 In an effort to uphold our high standard of safety and reliability, we have made some changes to the rider and driver connection process:
INTRODUCING: PHONE NUMBER ANONYMIZATION
Phone anonymization will hide you and your driver’s real cell phone numbers
 Key Points:
 1) Drivers will ALWAYS see the same number for all riders- your actual number will not be visible to the driver
2) If you or your driver attempt to call each other, our software will connect you just like normal
3) You will no longer be able to SMS a driver and your driver will be unable to SMS you, voice calls only (standard rates apply)
4) Shortly after a trip is complete, your driver will no longer be able to call you
This way, both riders and drivers will be unable to store personal cell phone numbers. You’ll only be contactable by your driver between the time you request your trip, and shortly after the trip ends using the software generated number
PRO TIP! 
If you leave something in the driver’s car, contact the Uber support team right away. You can also retrieve a lost item by selecting the drop-down profile menu within the app and tapping on the Help button. Alternatively, you can also get in touch with your driver by clicking here!
 That’s all for now!
 Uber On,
TEAM UBER SOUTH AFRICA 