All you need to know about upfront fares

As a rider, we understand that knowing your exact fare for each trip is important to you.

Recently, you may have noticed a change in your upfront fare at the end of your cash trip and not understood why you were charged a different amount from what was quoted at the beginning of your trip.

We’re here to explain the reasons for changes in upfront fares.

Changes to your specified route

The upfront fare that you’re quoted at the beginning of your trip might increase if you make changes to your specified route, which include changing your drop-off location, altering the route to your destination, and adding a destination to your current trip.

Outstanding balances

If you have an outstanding balance from a previous cash trip that was not paid in full when completed, or you were previously charged a cancellation fee, this is added to your account and charged on your next cash trip.

Promotions that are not applicable to cash trips

Please check the terms and conditions of promotions as not all of them are applicable to cash trips.

Technical issues

Technical issues may have caused your fare to be incorrectly calculated. This, however, is rare.

Please note that if your account is in arrears, all charges will be deducted from your next cash trip. Your driver will remind you of this before your trip.