Uber Pro Turkey Terms and Conditions

Key Principles

PART 1 – TERMS

UberPro Eligibility

All active Partner-Drivers will be eligible to participate in Uber Pro, unless you have chosen to opt-out. 

Eligibility for specific tiers and the corresponding rewards are based on the way you use the Uber App. Additional information and details about eligibility requirements for each tier and rewards can be found on the “How UberPro Works” section of the Uber App. 

How is your Uber Pro Tier determined

Uber Pro offers various membership tiers (“Tier(s)“). The different Tiers unlock access to certain rewards offered by Uber and/or third parties (“Rewards“).Partner-Drivers may earn points to access the different Tiers and the Rewards offered in each Tier (“Points“).

There are four (4) Tiers available to Partner-Drivers. You will unlock a new Tier if you achieve the applicable Tier requirements (as set out in “How UberPro Works” section of the Uber App) in a Programme Period (as defined below). Tier requirements are composed of Points, Driver Rating, and your Cancellation Rate. Uber reserves the right to add or remove requirements for each Tier. You will find the applicable and updated Tier requirements on the “How UberPro Works” section of the Uber App.

As soon as you earn the number of required Points for a Tier and additionally meet the applicable requirements set forth under said Tier (as set out in “How UberPro Works” section of the Uber App), you will automatically be moved to the applicable Tier.

You will earn Points in the following fixed three (3) month periods, (i) 1 February – 30 April; (ii) 1 May – 31 July, (iii) 1 August – 31 October; and (iv) 1 November – 31 January, each a “Programme Period“.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

If you are moved to the next Tier during any Programme Period, you will hold that Tier for the remainder of the applicable Programme Period and for the duration of the next Programme Period, provided that you continue to meet the applicable requirements for that Tier.

Maintaining your Tier – Quality Standards

In order to maintain your Gold, Elite or VIP Tier status during the entire applicable Programme Period, you must maintain at all times the Driver Rating and cancellation rate that are applicable to the Tier as informed in the “How UberPro Works” section of the Uber App (collectively, the “Quality Standards”).

Your Partner-Driver cancellation rate will be calculated based on the thirty (30) days period prior to your last completed trip. Your rating is calculated over the last five hundred (500) rated trips you have completed, or the total amount of rated trips you have completed.

If you do not meet the Quality Standards during a Programme Period, you will: 

(i) lose your current Tier status and access to the corresponding Rewards without any further formality save for the process described below; and

(ii) be moved down to the Silver Tier, unless:

(iii) you meet the Quality Standards for a higher Tier; or

(iv) you choose to opt out of UberPro in accordance with the ‘Opt Out’ section below.

Uber will send you a notification if you are at risk of losing your Tier status.

Once you achieve a Tier level, some but not all Rewards may be available for you to access immediately (please see Part 2 – Individual Rewards for further information).  You may be required to exit the Uber Driver App, go offline and then come back online again in order to access the specific Rewards.

How to earn Points

You will earn 1 Point for every trip you complete as a Partner-Driver in Turkey. 

You will earn 3 Points when you complete a trip during certain times (displayed in the local time zone) that you’ll be able to find in section “How UberPro Works” of the Uber App (Additional Point Hours).

Points will be added to your Uber Pro Account (as defined in the ‘UberPro Account and Points Balances’ section below) in the Programme Period during which Uber processes the applicable Points (which may be a different Programme Period to when those Points were earned).

For the avoidance of doubt, no Points will be earned in cases where you use any services provided by Uber as a rider.

Points earned in connection with Uber Pro have no monetary value whatsoever and may not be exchanged for cash or be claimed against Uber at any time and under any circumstances.

Uber may revoke Points or adjust your Points balance where in Uber’s sole discretion, Uber believes that such Points were obtained under or in connection with any fraud, misuse of the Uber Driver App or in breach of any of your Driver Terms, the Community Guidelines and/or these Terms, each of them being deemed of equivalent value and essential. 

Uber Pro Account and Points balances

You will be provided with an UberPro account which will be linked to your Partner-Driver Account and will be accessible via your Uber Driver App (“Uber Pro Account“). Your UberPro Account and the associated benefits are personal to you and cannot be shared with, and/or assigned to, anyone, in full or in part. 

You will be able to view your Points, Tier and Rewards via your UberPro Account. 

You can view your current Points balances within the profile page of your Uber Driver App under “Points Balance”.  Points earned will usually be shown in your Uber Pro Account straight after your trip.

If you discover any issues with the transactions posted to your Uber Pro Account you will need to report it within one (1) month after you discover the issue by contacting Uber (contact details are set out in ‘Contact Us’ section below).  

Uber will have sole discretion in decisions relating to, or connected with, the credit of Points to your Uber Pro Account but will act reasonably in doing so.  

Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your Uber Pro Account where there is a system outage or other technical issue.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

Opting out

Uber Pro is designed to enhance your experience of the Uber App. If you don’t want to participate, you may opt-out at any time and for any reason. To opt-out of Uber Pro, you will need to contact Uber Support and make this request. You can contact Partner Support via the “Help” section of the App, or at https://help.uber.com/. Please allow up to seven (7) days for your opt-out request to be processed. 

After your opt-out request has been processed, (i) your Uber Pro Account will be closed without any further formality and (ii) you will be no longer able to access your Uber Pro Account or any Rewards.

You can opt back into Uber Pro at any time by contacting us at https://help.uber.com/.

Changes to Uber Pro

Uber Pro is a new and exciting Partner-Driver reward programme. We want it to work and enhance your experience of the Uber App. However, it is not guaranteed, and we may need or choose to vary it from time to time, update or cancel it. We will update you of any key changes to Uber Pro. You agree that any changes to the Tier requirements or the Quality Standards will be implemented and displayed on the “How UberPro Works” section of the Uber App. Uber will provide you with fifteen (15) days notice in the event of changes to the Tier requirements or the Quality Standards.

You agree that your continued participation in Uber Pro or access to or use of your Uber Pro Account shall be deemed your acknowledgement of any subsequent modifications to these Terms that may take place from time to time and at Uber’s free discretion. 

If you do not agree to any changes to these Terms, you may opt-out of Uber Pro, in accordance with the ‘Opt Out’ section above.

If Uber has to cancel Uber Pro for any reason at the discretion of Uber, no Points will be earned after the cancellation date, and all Uber Pro memberships and Rewards will be terminated, in accordance with the terms of each Reward agreed to by the third party Reward provider and the Partner-Driver, as the case may be.

Closure of your Uber Pro Account

In the case of fraud, misuse of the Uber App or breach of your Driver Terms, the Community Guidelines and/or these Terms or in case of any occurring event of termination owing to material cause as per these Terms, Uber may close your Uber Pro Account.

If your Partner-Driver Account is permanently deactivated your UberPro Account will also be closed. If your Uber Pro Account is closed, you will no longer be a part of UberPro and all Points earned during the relevant Programme Period will be forfeited. However, this will not affect any Rewards you have redeemed prior to closure.

Rewards

All Rewards are granted at the discretion of Uber and may changed or be canceled at any time.

Rewards are not redeemable for Points and have no cash value. 

Reward details, terms and limitations are set out in Part 2 of these Terms.

Rewards provided by third parties may require additional action by you, including, agreeing to additional terms or creating an account with such third party. 

Partner-Drivers are responsible for all taxes that may be owed in the receipt of Rewards. 

Uber is not responsible, and disclaims all liability (on contractual, tortious grounds or other) for the products or services offered by third parties in connection with UberPro. 

To ensure the success of UberPro, Uber may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Partner-Driver.

Personal Data

To facilitate your participation in UberPro, Uber will process certain personal data, such as cancellation rate, star rating average and the amount of trips you have taken, to calculate the applicable Tier status. If you elect to activate a Reward offered by a third party Rewards provider, Uber will share your name and contact details to improve the sign up process and confirm the applicable Tier status. The third party Rewards provider may collect additional data during their sign up process, and independently inform you thereof.

The third party rewards provider will act as the data controller for your personal data it receives from Uber on your behalf and that it collects to provide you with the rewards. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy.

Dispute Resolution and Governing Law

Governing Law and Jurisdiction. These Terms shall be exclusively governed by and construed in accordance with the laws of the Netherlands, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Any dispute, conflict or controversy howsoever arising out of or broadly in connection with or relating to these Terms, including those relating to its validity, its construction or its enforceability  shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such dispute has not been settled within sixty (60) days after a Request for Mediation has been submitted under such ICC Mediation Rules, such dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules’ Emergency Arbitrator provisions are excluded.

The dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of arbitration shall be Amsterdam, the Netherlands. The language of the arbitration shall be the English. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the ICC, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein. 

Disclaimer / Force Majeure

UberPro and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber’s control. We are not responsible for any unavailability, interruptions or errors of UberPro, its features or any Rewards. 

Force Majeure. Uber will not be liable for any failure or delay in performance of any Uber’s obligations under these Terms, due to causes beyond Uber’s reasonable control (such as, indicatively, earthquake, flood, labor disputes, acts of civil or military authority, war, terrorism including cyber terrorism, acts of God, pandemic, plague, epidemic, natural disaster or extreme natural event, actions or omissions of regulatory or governmental bodies including enforcement of any local laws or applicable regulations or other administrative acts that may impact the delivery of Uber Pro Service or any related Uber’s activity.

UberPro and all the information accessible through it are provided for informational purposes only on an “as is” and “as available” basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of UberPro, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. 

Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.

Limitation of Liability

We are not liable under or in relation to these Terms for any of the following (including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise): loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential, incidental, punitive, or exemplary damages or other losses. The only remedy for any claim whatsoever you may have relating to these Terms is to opt-out of Uber Pro, in accordance with the ‘Opt Out’ section, as set forth above.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence or liability for fraud or fraudulent misrepresentation or any other damages/losses which cannot be excluded or limited by applicable laws.  

To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission of you or any Rider or third party.

PART 2 – INDIVIDUAL REWARDS

The following list includes details on a selection of the current offers in the Uber Pro Programme, provided by participating partners or Uber. Please note that offers from external participating partners, including but not limited to the qualifications for accessing the rewards, as well as the identities of the partners themselves, are subject to change at any time in Uber’s discretion. There may be additional rewards not listed here, but which appear in your driver app.

Dispatch to Begin Trip Cash Support 

Who is Eligible: Partner-Drivers in the Elite and VIP Tiers

You will get cash support for the way to the rider’s location. Elite Partner-Drivers will be provided TRY 150 and VIP Partner- Drivers will be provided TRY 250 per month. 

Uber Merchandise Products

Who is Eligible: Partner-Drivers in the Gold, Elite and VIP Tiers

You will be able to collect different Uber merchandise products (hat, t-shirt and phone charger) according to your Tier as listed below.  Partner-Drivers can purchase merchandise products, which will be given once a year, from the Greenlight Hub. 

Gold:

Elite:

VIP:

Fuel Oil Support 

Who is Eligible: Partner-Drivers in the Elite and VIP Tiers

You will get monthly fixed fuel oil support with Shell Practical Card on the first business day of every month. Elite Partner-Drivers will receive TRY 200 and VIP Partner-Drivers will receive TRY 400.

Token for Return to Busy Area

Who is Eligible: Partner-Drivers in the Elite and VIP Tiers

UberPro offers Elite and VIP Partner-Drivers the ability to return to busy areas after long distance trips.

When the long-distance trip is over, an extra (1) token is assigned to the driver within fifteen (15) minutes and is awarded in addition to the two (2) daily token entitlements.

Airport Priority Rematch

Who is Eligible: Partner-Drivers in the VIP Tier

The Partner- Driver in the relevant Tier will have the privilege of prioritizing the ride call just before or immediately after the rider drops off at the airport. Once you drop a rider off at selected airports, you’ll have a higher chance of getting a pickup at that airport. 

Participating airports are:

Note: Airports subject to change 

In App Rider Recognition

Who is Eligible: Partner-Drivers in the Silver, Gold, Elite and VIP Tiers

Upon dispatch your rider will see your Uber Pro Tier in their App, together with additional key information taken from your profile.

Priority Support Over the App

Who is Eligible: Partner-Drivers in the Gold, Elite and VIP Tiers

You will have the privilege of getting a faster response when seeking support from the Help section in the Uber driver App. Your questions will be answered by Uber’s most highly trained agents.  

Priority in Video Chat 

Who is Eligible: Partner-Drivers in the Elite and VIP Tiers

You will have the privilege of getting video call support with our expert team by making an appointment through the Uber driver application. At your appointment time, Experts provide support by reaching you via video interview method.

Contact Us

If you have questions or comments regarding UberPro you may contact us at https://help.uber.com/.