As Uber’s grown over the last 7 years, Claire has too

With over 7 years at Uber, Claire Porter’s learned first hand Uber can be a playground for career growth and managers can enable and empower their teams. Since joining as a customer support representative, Claire’s traversed seven roles across our business. “My journey in Uber has allowed me to grow, learn and shape my career – along each step of the way I had managers who believed in me and encouraged me to constantly step outside my comfort zone.”

“I joined Uber in 2016 when our Ireland Limerick Centre of Excellence (COE) had just opened. It has been an amazing experience to see the COE expand and grow over the last 7 years and watch Uber’s transformation too. 

I had just graduated University with my Masters and heard about Uber opening an office in Limerick. I was immediately interested. Knowing the company was renowned for its innovation and culture, I thought it would be an exciting challenge – totally different from anything I had experienced before coming from an Arts background. 

My journey began as a Community Support Representative on the first UK Driver Support team for the UK Market and it was on this team that I got an insight into the change that Uber was making in drivers’ lives on a daily basis. 

From there, I moved into my first people management role as Team Leader for the UK Driver team. This was one of my most enjoyable roles and really pushed me to develop my people management skills and gave me huge exposure to the wider business. Each day was a new challenge and opportunity to learn! 

The next step in my career journey was Senior Team Leader where I assumed responsibility for Driver teams supporting the UK and France. This was a very exciting step in my career where I began to learn more about operational management, working with different stakeholders for two majors markets.  

Afterwards I became a Community Operations Manager overseeing a number of different teams where I began working with the UK Operations teams to launch the Regulatory and Compliance teams in Limerick. Establishing and growing both teams in the COE which was a key focus and priority for the UK market and one which I was very proud to be part of.   

At this stage in my career, an opportunity arose to work with the COE Krakow Team on Uber Freight which really appealed to me as something completely out of my comfort zone! This experience gave me the opportunity to work with a different COE and to get exposure to very unique teams. 

Following my time with the Uber Freight team, I progressed into the Senior Community Operations manager role with the Limerick COE. In this role, I was responsible for overall operations for Regulatory, Compliance and Mobility teams in the Limerick COE. In this role, I had the opportunity to work with an excellent leadership team who are passionate about our customers, drivers & our teams on the ground. 

Recently, I began a role as a Functional Lead for EMEA Customer Operations focusing on Safety, Escalations and SORT – This role will give me the opportunity to work closely with our Centre of Excellence sites across EMEA and our Central teams- a new challenge I am very excited to take on. 

“My role has definitely evolved throughout my time at Uber as have all our roles as the Community Operations team has also grown and matured over time. 

My roles have spanned across Uber, Uber Eats, Uber Freight and Regulatory and Compliance over seven years and I have the unique perspective in seeing how much Uber has matured in that time. 

Back in 2016, we were focused on building teams from the ground up, from hiring and training to process and policy documentation–as team leaders and managers we did it all! 

My role has vastly changed throughout the years from a customer-facing agent to a senior manager responsible for Operations across the Limerick COE.”

“The people I work with keep me motivated. We have a hugely talented team within Customer Operations who are invested in our earners and users. We operate with a customer obsessed mindset, continually focused on doing the right thing. Interacting directly with users, drivers and couriers, seeing and hearing about their experience keeps me motivated.

The Customer Operations team’s drive to excel, overcome challenges, and contribute to the success of the business fuels my own determination. Each day becomes an opportunity to support and nurture their growth, fostering an environment where innovation and collaboration thrives.”

“There have been so many standout moments in my time at Uber but seeing my team and direct reports succeed in their career goals is what I am most proud of. As a people manager, my goal is to support my teams in their development and pave the way for them to take on new projects and challenges to help them develop and grow in their roles. 

Getting the opportunity to manage highly engaged, hard working people makes coming to work every day so easy but seeing those individuals work hard to achieve their goals are definitely the moments that will stay with me throughout my career.”

“There has never been a better time to join our Community Operations team! Our commitment to  driving a culture of customer obsession, standing for safety, and striving to do the right thing pushes us to resolve complex challenges and transform them into opportunities. 

From first hand experience, Community Operations provides encouragement and guidance to help you achieve your career goals. If you are motivated by being part of a supportive, hard working team, then Community Operations is the perfect fit for you.” 

Interested in joining us? Explore our open roles →