You can usually help people with vision impairment by offering to guide them to your car. Some people may not need or want that assistance.
Guiding a rider
If a rider needs assistance, try offering your arm to guide the person to the car. Be descriptive about what you’re doing and what’s around you, including obstacles like curbs or stairs.
Not just a policy, not just a law
Service animals play a vital role in the daily lives of thousands of people across Australia and New Zealand. Driver-partners are legally required to accommodate service animals trained to perform tasks that assist people with disabilities. If you are unsure whether a rider’s animal is a service animal, you are within your rights to ask them politely.
What about assistance animals?
Riders who are blind or have vision impairment may have assistance animals with them. It’s important to let assistance animals in your car—they are generally allowed to go wherever their owners go.
Recap
- Avoid guiding a rider without their permission
- Offer to guide the person to your car
- Describe where you are and what’s happening
- Allow service animals in your car
Get more information
Helping people who use wheelchairs or scooters
Knowing how to store wheelchairs and scooters helps people with limited mobility to feel welcome and independent in your car.
Assisting people with disability
Learn what else you can do to make transportation more accessible to everyone.
Helping people who use wheelchairs or scooters
Knowing how to store wheelchairs and scooters helps people with limited mobility to feel welcome and independent in your car.
Assisting people with disability
Learn what else you can do to make transportation more accessible to everyone.
All tips provided by Open Doors Organisation. Uber is working to make transportation more accessible to everyone. See how at accessibility.uber.com.
Posted by the Uber team
Get a ride when you need one
Start earning in your city
Get a ride when you need one
Start earning in your city
Related articles
Most popular
Adopting Arm at Scale: Transitioning to a Multi-Architecture Environment
A beginner’s guide to Uber vouchers for riders
10 Restaurant Marketing Tips That Can Help Drive Results
