Updates
Restrictions and guidelines on items for Direct and Connect deliveries
31 August 2023 / New Zealand
As of September 1 2023
Requesters may not send the following items:
- Alcohol 0.5% ABV or higher (e.g. beer, wine, liquor)
- Food or other edible products that have passed their Used By date
- Tobacco, tobacco products, vaping products or similar items (whether containing nicotine or otherwise)
- Recreational drugs or illicit substances
- Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances
- Illegal or controlled edible products (e.g. horse meat, shark fin)
- Binge drinking, smoking, or drug-related paraphernalia and tools (e.g. funnels or snorkels designed for alcohol, rolling papers)
- Pornography
- Weapons, including firearms, ammunition, and their parts
- Explosives, including ammunitions, fireworks, igniters, flares, and sparklers
- Heavy duty construction tools, portable generators, and other items containing motors
- Car or vehicle batteries
- Industrial batteries and supercapacitors/ultracapacitors
- Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted. This includes items that are illegal when sold for recreational purposes (e.g. cream chargers)
- Stolen or counterfeit goods
- Pathological samples and other bio-hazardous bodily substances (e.g. blood samples)
- Pest and insect poisons (cockroach poison, rat baits, moth balls). Not to be confused with pest and insect repellents
- Items containing hazardous chemicals as defined by the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). This includes any items containing substances which are corrosive on contact, combustible or flammable at temperatures of 40 degrees celsius or lower, or otherwise oxidising, toxic and/or infectious. This does not include low risk household items as specified in this policy.
- People or animals including Endangered Species or parts thereof; regulated plants (e.g. noxious weeds, plants, prohibited seeds)
- Money; gift cards; lottery tickets; coins; travellers cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated); monetary donations
- Package(s) consisting wholly or partly of mail (including, but not limited to, any “letter” as defined in section 2(1) of the Postal Services Act 1998)
- Package(s) wholly consisting of milk
- Medicines and other pharmaceutical items (including medical devices, pregnancy tests, face masks, vitamins and supplements for weight loss or nutrition, protein powder, herbalifes, Rapid Antigen Tests)
- Any other class of item that is only able to be sold to persons that are 18 years or older under applicable laws and regulations
- Any items for which the requester does not have permission to send
Provided that all relevant labelling, disclaimer, and compliance obligations are met, and that items are properly packaged so as to minimise risk of injury to delivery people, requesters are able to send the following items:
- Certain low risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)
- Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)
- Gardening and household tools (including painting tools), with the exception of knives and boxcutters
- Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, paint removers)
- Low risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)
- Can send electronics including laptops, mobile phones, TVs, chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box
In addition to the restrictions above, requesters who are using Uber Direct:
- May not send orders with a value greater than $500 NZD (unless otherwise agreed in writing).
- Can send power tools but must be suitably packed and protected
In addition to the restrictions above, requesters who are using Uber Connect may not send:
- Items with a total value greater than $100 NZD
- Fragile items
- Knives (including box cutters) and any sharp objects
- Power tools
- Any items reasonably likely to be perceived by the recipient as threatening or harassing, or otherwise contravening the Community Guidelines
Delivery persons may cancel a delivery or trip request if they feel unsafe accepting the request. This includes if they believe the order is too heavy or bulky for them, or unsafe for them to carry. The following guidelines detail the maximum sizes for delivery:
- Maximum number of items: 8 (bags, boxes)
- Maximum weight limit for Uber Direct deliveries: 20kg per item
- Maximum weight limit for Connect ‘Small Package’ deliveries: 5kg combined per delivery
- Maximum weight limit for Connect ‘Package’ deliveries: 20kg combined per delivery
- Maximum size for motorbike and bicycle deliveries (includes Connect ‘Small Package’): 50 x 45 x 30 cm. These measurements are based on the dimensions of a delivery bag
- Maximum size for car deliveries (includes Connect ‘Package’): 2m3 (e.g. roughly 175 x 130 x 90 cm). These measurements are based on the dimensions of a mid-size car boot
- Note that delivery people are able to cancel a delivery request if they believe a package is too heavy, bulky, or unsafe for them, even if it does not reach the maximum specifications above.
Posted by Uber
Category:
Get a ride when you need one
Start earning in your city
Get a ride when you need one
Start earning in your city
Related articles
Most popular
Deliver19 March / New Zealand
Get your money faster* with Instant cash outs
Engineering, Data / ML21 March / Global
Model Excellence Scores: A Framework for Enhancing the Quality of Machine Learning Systems at Scale
Restaurants27 March / New Zealand
Top Tips to Smash Holiday Sales
Engineering, AI, Data / ML28 March / Global
Scaling AI/ML Infrastructure at Uber
Products
Company