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Restrictions and guidelines on items for Direct and Connect deliveries

February 26, 2021 / New Zealand

As of March 1 2021

Requesters may not send the following items:

  • Alcohol 0.5% ABV or higher (e.g. beer, wine, liquor)
  • Tobacco, tobacco products, vaping products or similar items
  • Weapons or explosives
  • Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted
  • Stolen goods
  • Hazardous materials/goods (e.g. flammable, poisonous, explosive), including paints or adhesives containing a flammable liquid, substances and material identified as ‘dangerous goods’ in any laws or regulations in New Zeland. This does not include household cleaning chemicals, which are subject to restrictions, see below
  • Fireworks
  • People or animals including Endangered Species or parts thereof; regulated plants (e.g. noxious weeds, plants, prohibited seeds)
  • Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances
  • Money; gift cards; lottery tickets; coins; travellers cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated)
  • Drugs, pharmaceutical products, prescription medications, over-the-counter medications (Note: Uber may grant specific dispensation to allow transportation of select over-the-counter medications)
  • Any items for which the requester does not have permission to send
  • Package(s) consisting wholly or partly of mail (including, but not limited to, “letters” as defined in section 2(1) of the Postal Services Act 1998)
  • Package(s) wholly consisting of milk

In addition to the restrictions above, requesters who are using Uber Connect may not send:

  • Items with a total value greater than $100 NZD
  • Fragile items
  • Over-the-counter medications, vitamins and supplements including weight loss, nutrition, protein powder, herbalifes (in addition to drugs, pharmaceutical products, prescription medications which are prohibited as per the list above)
  • Hemp, including milk, seeds or hearts
  • The Requester assumes all responsibility for damage due to temperature sensitivity for perishable food or beverages
  • Small Package: Items which together (per trip) weigh more than 5 kg and do not fit comfortably in the delivery bag of a motorbike
  • Package: Items which together (per trip) weigh more than 20 kg and do not fit comfortably in the boot of a mid-size car

Requesters may send the following items, subject to the restrictions noted below:

  • Aerosols – Limited to 2 items per delivery
  • Household cleaning chemicals such as bleach, disinfectants, drain cleaner – Limited to 2 items per delivery
  • Electronics including laptops, mobile phones, TVs, chargers – Limited to max of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box

Delivery persons may cancel a Direct or Connect delivery request if they have difficulty lifting any items. The following guidelines detail the maximum sizes for delivery:

Maximum number of items: 8 (bags, boxes)
Maximum weight limit per item:20kg per item (for Uber Connect weight limit for total delivery is 20kg)
Maximum item size (largest of height, width or length):175cm 
Maximum item volume: 2m3 (e.g. roughly 175 x 130 x 90cm)