Uber’s support team is not the type that makes you wait for hours on the phone while listening to repetitive music. We use a variety of streamlined, user-friendly support features to make sure that riders can get the help they need, regardless of what the situation is.
Sort it with in-app support
One way to contact Uber is under the ‘Help’ section in your application, where you’ll find info and answers on various rider-related topics. Whether you need to report an issue with your ride, verify a payment problem or change your payment options, you can sort it out there.
Uber’s in-app help section also offers advice on various rider topics: it tells you how to find a lost item, because we’ve all got a friend who’s constantly leaving their phone or wallet behind after a ride! Maybe your question involves Uber rides to and from the airport, or opening an Uber account for your business. You might even want to know how tipping works with Uber drivers. The answers to these are all available in the app’s support center.
Contact your Uber driver
If you want to discuss the details of a trip, a pickup location or a lost item, it’s easy to call your Uber driver using the Uber app. If you have just requested a ride, you can tap the bar with your driver’s info at the bottom of the screen and select “Contact”. If you’re contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.
Remember, drivers may not answer their phones whilst driving, so you can always opt to send a text message for them to respond to instead.
Help is also available on the website. The online Uber help section provides guides and information on a variety of topics, with dedicated sections for both riders and drivers. Just find the category that matches your issue or just type in a keyword to search for a help page. The Uber website also offers a number of guides on how Uber works, explaining how to use the app and its many handy features.
If you left your phone or any other time behind in a ride with a driver, you can also use the website to contact your driver for a lost item. To do this, just sign in to your account and select “Trip issues and refunds” in the help section (you can also report any other trip issues online from this page).
In Person Support
In Lagos, we also have an Uber Support Zone located at the Maryland Mall in Ikeja. You can visit us between 10am and 5pm daily to talk to our field agents about any issues you have or about the service.
So, if you have any burning questions about our service or need to resolve an issue, you know who to call. With Uber, support is always ready at hand, whether it’s through the app or on the website.