Access On Demand pilot with RTD’s Access-a-Ride

Uber and RTD are expanding access to reliable transportation options for Denver residents with the Access On Demand pilot program. Eligible Access-A-Ride customers can now enroll to take 4 subsidized, on-demand trips per day, with a maximum of 60 trips a month, directly via the Uber App, with the goal of supporting everyone’s ability to easily move around their communities. Access-a Ride customers wishing to participate in this pilot must be able to access a standard vehicle.

When you select your RTD Profile in an eligible zone at an eligible time, the subsidy will automatically apply to your UberX trip, which offers riders a 4-door sedan. Additionally, riders who utilize a foldable wheelchair may utilize UberXL at the discretion of RTD. 

The first $2 of UberX or XL trips will be charged to the payment method tied to the rider’s Uber account, and RTD will be covering up to an additional $20 of each fare. Anything over that amount will be automatically billed back to the rider’s payment method via the Uber app. Customers will be notified of the total amount you owe when you place your trip request.

All trips must occur on weekdays during “Peak service hours,” between 6am and 9am, or 2pm and 5 pm. Trips must begin or end in the service area shown on the map, and are limited to Uber’s Denver service area.

After you request a trip, you will be shown the number of trips remaining, including the current trip, on the request screen.

*Please note that in some cities you may be automatically charged an additional fee for selecting more than one seat. In the event you were charged for an additional seat for a service animal, please let Uber know and the additional fee will be refunded.

In order to participate, customers must notify Access-a-Ride of their intent to use Uber in the pilot program. After the application has been processed, Uber will send a welcome email with instructions on how to get moving within one week[removed]\n"}},{"heading":"How will I know how much I'm paying?","body":{"htmlContent":"\n

When requesting a trip through this program, riders will be required to enter the address of their end destination. Upon entering that end destination, you will be provided only with the total trip fare that you will personally be responsible for paying. This will exclude the the $20 maximum per trip RTD is subsidizing (after you cover the first $2 of the UberX or XL trip), as long as the trip is within an eligible area and during a qualifying time, and  as long as you have trips remaining that day.[removed]\n"}},{"heading":"What do I do if I have a question or feedback to provide?","body":{"htmlContent":"\n

Uber\u2019s dedicated support team is always ready to help. To reach to them with questions about this pilot, please visit them here[removed].[removed]\n"}},{"heading":"How many rides do I get per month?","body":{"htmlContent":"\n