Cancellation Fees

Cancellations can be frustrating for riders and driver partners alike, which is why the cancellation fee is in place to ensure that drivers are fairly compensated for their time when committing to a trip. The cancellation fee for cash trips is automatically charged to your next trip.

In general, if a trip is cancelled within 2 minutes of the initial request, you will not be charged a cancellation fee. However, if it is cancelled after 2 minutes on a cash trip, the cancellation fee will automatically be charged to your next successfully completed trip.

After completing your next trip, the total fare that you will pay will include the fare as well as the previous trip’s cancellation fee. You will receive two receipts for each of these payments which include:

If you have cancelled multiple cash trips consecutively, the cancellation fees for the multiple trips will accumulate as arrears and prevent any more requests from going through. In such cases, you’re expected to clear the arrears using an alternative payment method, such as a credit or debit card. Once the payments in arrears have been cleared, you will be able to request an Uber as usual.

Cash Cancellation Fees:

uberX – KES 200

If you feel that a cancellation fee has been unfairly charged, please use the in-app Help feature (from the menu located on the top left corner of the Uber app) to bring the particular trip to our attention.

You may also get in touch by contacting us here so that we may look into the query or concern for you and assist.

Uber on!