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Request when you’re ready

16 August 2017 / Pune

Starting today, we’ve introduced some changes to better your Uber experience.

Reduced cancellation charges
If you cancel your ride after 5 minutes of booking, you are charged a cancellation fee. We’ve reduced the cancellation fee for your Uber rides. Revised cancellation charges (including taxes as applicable)
ProductCancellation charges
 uberPOOL or uberGO ₹ ̶6̶3̶   ₹42
 uberX ₹ ̶9̶4̶.̶5̶  ₹63
Adjust your pickup location
Not where the app thinks you are? You can now update your pickup location after you’ve requested within a few blocks of the original pickup spot. Just tap “Edit,” adjust your location within the area shown, and tap “Confirm.”

Valuing Driver’s Time

Our driver-partners make every effort to arrive at your pickup location on time. As a rider, it’s good practice to only request a ride when you’re near the pickup location and ready to meet the driver.

As an effort towards making sure that our driver-partners get their due for the amount of time they spend on our platform, riders will be charged a nominal wait-time fee when the pick-up exceeds 5 minutes.

How it works:

Your driver-partner arrives at the pickup location – once there, a push notification is sent to you communicating his / her arrival (Make sure you’ve enabled receiving push notifications from Uber under Settings)
The driver-partner will wait for up to 5 minutes after arriving at the location
If the ride doesn’t start within 5 minutes, wait-time charges will kick in
Wait-time charges are not applicable on POOL or HIRE
Wait-time charges are applicable only for rides in Pune

Wait-time charges (including taxes as applicable)