Cash Cancellation Fee

Cancellations can be frustrating for our riders and driver partners alike. The cancellation fee is in place to ensure that drivers are fairly compensated for their time when committing to a trip. This cancellation fee for cash trips is automatically charged with the rider’s next trip. In general, as long as riders cancel within 5 minutes of the initial request they won’t be charged a fee.

When a rider choses to cancel a cash trip more than 5 minutes after booking, we collect the applicable cancellation fee on the next trip. After completing the next trip, the total fare that the rider will pay will include the previous trip’s cancellation fee and the rider will also receive two receipts for each of these payments which include:

If a rider has cancelled more than one trip that was requested recently using cash as a payment – the cancellation fee for the multiple trips accumulate as arrears – riders are expected to clear these arrears using an alternate payment method like Paytm, Airtel Money or credit/ debit card. Once this payment is clear, riders can book their rides as usual.

In case there is a situation where riders feel that they were charged unfairly, they can let us know so that we can intervene. We will refund the fee in the form of Uber credits, which can be used to pay for future trips. The Uber credits will reflect on the account immediately.

Uber on!