Pilot details
NJ TRANSIT’s enhanced Access Link Rider’s Choice (ALRC) Pilot 2.0 program offers Access Link customers additional options and benefits to complement the standard services provided. With this enhancement, you have more flexibility and convenience to get where you’re going. Access Link customers are allowed to request a ride from the participating transportation network company* (TNC) of their choice for each trip. Examples of TNCs include Uber and Lyft.
To enroll in the pilot, complete this short information form and download the TNC provider app on your mobile device. Register using the phone number and email address associated with your Access Link account, and set up a payment method with a credit or debit card.
Fares and subsidies
Access Link will subsidize up to $20 per trip for 10 rides per month. Riders are responsible for paying any trip costs over this amount.
For example:
- If your total trip cost is $19, the Access Link voucher will cover the first $20. You will pay $0, since the trip does not exceed the $20 amount covered by Access Link.
- If your total trip cost is $27, the Access Link voucher will cover the first $20. You will then pay the remaining balance of $7.
- If your total trip cost is $54, the Access Link voucher will cover the first $20. You wil then pay the remaining balance of $34.
Operating hours
Regions 2, 3, and 5
7 days a week, 6am – 9pm
Monthly vouchers
When you join the pilot, you’ll receive a voucher for up to 10 subsidized rides per month, with a discount of up to $20 per ride. Vouchers will refresh at the start of each calendar month (trips left at the end of the month won’t carry over into the next month).
Please note:
- Vouchers can’t be shared, they don’t roll over to the next month, and they can’t be exchanged for cash.
- For any trip-related questions, you’ll need to reach out to the TNC you’ve requested your trip from directly. Access Link will not have your trip details.
Locations
Vouchers can be used to travel to any location within the Access Link service area during the pilot hours.
If the pick-up or dropoff address is outside the Access Link service area, the voucher will not apply.
Support
If you experience a safety concern while traveling with a TNC partner, you should immediately communicate with that service provider directly. If you can’t resolve the concern with the TNC, you can share the information with Access Link’s Customer Service Group by email at adaservices@njtransit.com or by phone at 973-491-4224 (select option #5 from the main menu).
*In New Jersey, a TNC is any business operating in the state that uses a digital network to connect riders with drivers for prearranged rides. Examples include Uber and Lyft.
Frequently asked questions
Posted by Uber Transit