Our Door-to-Door Safety Standard

Masks help protect you, your loved ones, and your community. That’s why masks are mandatory for all riders and drivers as long as the government regulations apply.

Masks are mandatory for riders and drivers, and both of you can leave feedback if the other isn’t wearing one. Now, if you’re ever flagged for not wearing a mask, you’ll have to take a selfie in the app to verify that you’re wearing one before your next ride.

Drivers must also verify they’re wearing a mask before they can start accepting trips.

You can travel with people from outside your household again but we’ll still ask you to only sit in the back seat, to leave more space between you and your driver. All cars active on the Uber platform have mandatory partitions installed in the car between the front and backseats to help protect passengers and drivers.

Every time you ride, you must confirm that you’ve taken specific safety steps, including cleaning your hands and that you don’t have COVID-19 symptoms. 

Drivers are also required to complete a similar checklist. We recommend drivers that they clean their vehicles regularly throughout the day. Drivers have access to high quality Personal Protection Equipment (i.e. free masks and sanitizers) for their trips.

Asking you to rate your ride isn’t new, but you’ll now be able to leave feedback on health and cleanliness issues. This helps us improve.