What is Uber Health?
Uber has partnered with healthcare organisations across Australia to help them arrange rides on behalf of their patients and customers.
This is just one of the ways we’re working to create new earning opportunities for driver-partners, and at the same time, reduce transportation as a barrier to care for those who may not otherwise have their own way to get to or from a medical facility.
How it works
All driver-partners may receive trip requests arranged by healthcare organisations in their city. These organisations will arrange trip requests on behalf of their patients or customers from the range of options available in their area (e.g. UberX, UberXL, etc.).
When you receive an Uber Health trip request, you won’t see that it has been made by a healthcare organisation, the offer card will just show UberX (or UberXL, etc.). Driver-partners will be automatically opted in to receive Uber Health trip requests. If you don’t wish to receive Uber Health trips, you can opt out at any time by following the steps below.
How to opt out
You can opt out of receiving Uber Health trips via in-app support. All you need to do is:
- Open the Help section of the Driver app.
- Go to Account and app issues > Change Account Settings.
- Choose ‘How can I opt-in/out from Uber Health trips?’
- Tick the box to Opt out.
Safety and Uber Health Rides
Uber Health trips do not differ from standard trips requested via the app. Healthcare organisations arranging the rides are instructed to never book Uber rides for patients who could present a medical risk during a trip, including emergency patients and COVID-19 (or COVID-suspect) patients. We anticipate that organisations using Uber Health will primarily arrange trips for patients who need to go for routine doctor or hospital appointments, or similarly who are leaving a facility and are unable to drive themselves home (this could be for cancer patients or those who are undergoing treatment).
The health and safety of the Uber community is always a top priority. Here are some tips for your wellbeing:
- Wash your hands or use hand sanitiser frequently throughout the day.
- Cover your mouth or nose if you cough or sneeze.
- Clean your vehicle before and after going online and between every trip, focusing on high touch areas, like seat belts, car doors and handles.
- Encourage your passengers to sit in the back seat and open a window for ventilation.
- Refer to local government health directions applicable in your state/territory regarding mask wearing
We’re also advising riders to keep your wellbeing in mind by:
- Washing their hands (or using hand sanitiser) before entering the vehicle.
- Covering their mouth or nose if they cough or sneeze.
- Opening the window to improve ventilation.
- Sitting in the back seat.
Answers to your questions
- How can I opt out of Uber Health trips?
You will automatically receive Uber Health trip requests. If you wish to opt-out of Uber Health trips, you can do so via in-app Support. Here’s how:
- Open the Help section of the Driver app.
- Go to Account and app issues > Change Account Settings
- Choose ‘How can I opt-in/out from Uber Health trips?’
- Tick the box to Opt out.
Please note that individual riders would still be able to request rides to and from healthcare facilities. Therefore, even if you have opted out of Uber Health trips arranged by healthcare organisations, you may still receive requests from individual riders travelling to and from healthcare facilities.
- Will Uber Health rides be priced differently?
No. Uber Health fares will be priced exactly the same as standard UberX fares.
- Are Uber Health trips safe?
Safety is one of our top priorities. Healthcare organisations arranging rides are instructed to never use Uber’s solutions for patients who could present a medical risk during a trip including emergency patients or contagious patients.
Uber Health trips are not to be used in emergencies. In case of an emergency on any trip, call 000.
If you would prefer not to receive Uber Health trip requests, you can opt-out of receiving them at any time. The same safety guidance and measures are in place for all trips to protect both you and the rider.
- Who is eligible to receive Uber Health trip requests?
All driver-partners are eligible to receive Uber Health trip requests in their city, provided they haven’t opted out.
Posted by Uber Australia
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