We know one of driver-partners’ biggest frustrations during the pick-up experience is when they have a problem with getting hold of a rider, such as when they can’t get hold of someone with an overseas number or instructions get lost in translation.
Intercom, our in-app chat platform, allows driver-partners to communicate with riders securely and in real-time through the app without sharing their phone numbers.
The screenshot below shows an example of what Intercom looks like like in the Uber app (iOS mobile device).
Posted by Daniel
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