We’re continuing to support your wellbeing during this challenging time. As the situation evolves, so will our response. Here are the latest updates about driving and delivering in your city.
To read our COVID safety plan for Victoria, see here.
Contents:
Steps you can take to stay safe
Most importantly, do not drive or deliver food if you’re feeling sick.
If you ’re driving, it is advised you
- Clean your car before going online, between trips and after you finish driving. Use sanitising supplies (with 70% isopropyl alcohol if you can) to clean places people touch regularly – such as your door handles, window controls, seatbelts, steering wheel, phone and keys.
- Wash your hands often: Whenever you can, wash your hands with soap and water for 20 seconds, and use an alcohol-based hand sanitiser between washing.
- Offer hand sanitiser to your riders: We’re all in this together. You’re encouraged to keep hand sanitiser available for riders to use.
- Cover your mouth and nose. If you sneeze or cough, look to do so into your elbow or a tissue.
- Ask riders to maintain physical distance. We’ve informed riders to sit in the backseat to give you more space.
- Open the windows. If possible, roll down the windows to improve ventilation.
If you’re delivering, it is advised you
- Drop off at the door: We’ve updated the delivery experience to be as contactless as possible: all deliveries (excluding alcohol deliveries) must be left at the door to make the experience as contactless as possible. For alcohol deliveries, local law requires ID and sobriety checking before the delivery can be completed. For those deliveries, you should maintain a safe physical distance in accordance with Government guidance. We’ve also communicated to eaters that all orders will now be delivered this way.
- Clean your food delivery equipment before going online, between trips and after you finish delivering. Use sanitising supplies (with 70% isopropyl alcohol if you can) to clean places people touch regularly.
- Wash or sanitise your hands: Before and after every delivery, make sure to wash your hands or use hand sanitiser.
What we’re requesting of riders and eaters
- Stay home if they are unwell.
- Wash their hands frequently.
- Cover their mouth and nose if they sneeze or cough.
- Sit in the back to give you more space.*
- Open a window to increase ventilation.
- Request ‘Leave at door’ deliveries to help limit person to person contact and potential spread of the virus.*
*Required by Uber and/or local laws
New in-app resources to support you
COVID-19 Resources
We’ve launched an in-app COVID Hub so you can get the latest information and support. To find the hub, open the latest version of the Driver app and tap your profile photo on the top-left corner of your map, then tap COVID-19.
As the situation evolves, so will our response. Be sure to check back here or in the COVID-19 Hub in the Driver app for the latest updates.
Visit the COVID-19 Hub >
Government Relief guide Last updated May 2020
We have gathered the latest information about government financial support that you may be eligible for and how you can request it. In this guide, we’ll help provide resources to help you understand what support may be available to you in Australia.
Visit the Australia guide >
Updates on government restrictions
Some state governments across Australia are starting to ease restrictions. You can find up-to-date information about government restrictions for your state below.
Uber and Uber Eats operation updates
The below Uber and Uber Eats policies are still in effect to ensure the safety of your community. We will keep this page updated as the situation progresses.
- Riders are instructed to sit in the backseat per physical distancing measures.
- Eaters must request ‘Leave at door’ deliveries to help limit person to person contact and potential spread of the virus.
How we’re supporting the overall community
It’s our highest priority to continue to support our community and the people that keep it moving.
- $5 million stimulus funding for independent restaurants: The multi-million dollar fund will allow restaurants to deploy promotions to attract customers, and time their promotions to suit their individual business needs.
- 50,000 free deliveries of meals to vulnerable Australian households: Through our partnership with Feed Appeal, we’re making 50,000 free deliveries of food hampers and meals to support struggling Australians during the COVID-19 pandemic.
- Support for drivers and delivery people who were taken off the road: We provided over $40 million to over 150,000 drivers and delivery people who couldn’t work because they were diagnosed with COVID‑19 or individually asked to self‑isolate by a public health authority.
- 25,000 free deliveries of meals to frontline healthcare workers: To show our support for those on the ground working to keep the community safe, we’re pledging 25,000 delivered meals to hospital workers and frontline services.
- Thousands of rides for families in need: We’re expanding our partnership with WESNET (Women’s Services Network) to provide 3,000 free rides for WESNET partner organisations to use to support those needing safe travel to or from shelters and domestic violence support services.
- Partnered with Dettol to ship cleaning products to eligible driver and delivery partners: To do our part to help keep everyone who uses the Uber apps safe as more Aussies start moving again, we worked with Dettol to ship disinfectants and sanitisers to eligible drivers and delivery partners. You can learn more here.
- Reimbursed eligible driver and delivery partners for the purchase of sanitiser: To help protect the community, we reimbursed driver and delivery partners for the purchase of car and hand sanitisers. You can learn more here. We also provided over 20,000 bottles of car disinfectant to Australian driver-partners who were actively taking trips during lockdown.
- Supporting public health authorities: We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we can temporarily suspend the accounts of riders or driver-partners confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in the latest medical advice.
Posted by Uber Australia
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