Driver Deactivation Policy – Australia & New Zealand

Six years ago when Uber first started, it was easy to work with the handful of drivers who used the app.

Today, with tens of thousands of driver-partners using the app in Australia and New Zealand each month, that has got harder. And it’s clear from feedback we’ve received that we don’t always do a good job working with our driver-partners to explain our processes. For example, there hasn’t been a standard transparent, published policy explaining when and how we deactivate drivers. At our size that’s not good enough.

So we’ve just published a new, easy-to-read policy that sets out when and why a partner account can be deactivated, and also what drivers can do to get on the road again.

Driver feedback is essential to improving Uber, and we’re always looking for ways to include it into our products and policies. In developing this local policy, we held sessions with driver-partners in different ANZ cities to explain our processes and get their feedback. This is something we will continue to do moving forward.

Our driver-partners are at the heart of the Uber experience and we thank them for everything they do to keep our cities moving.

Mike Abbott, General Manager Operations, Australia & New Zealand