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Adding QR codes to Uber Eats order receipts

27August,2023 / Australia

Please note: The below details are for a limited-time experiment impacting a selected group of merchants of which your restaurant may be a part of.

What's changing with this experiment?

We will be printing a QR code at the bottom of every Uber Eats order receipt (as shown in the sample receipt below) and prompting our delivery people to scan the QR code at pickup to ensure they have the correct order before starting their delivery leg.
Why is Uber Eats doing this?

We’ve identified an issue where our delivery partners sometimes grab or are handed the wrong bag at pickup resulting in our end customers getting the wrong order. We’re asking our delivery to scan QR codes on receipts to ensure they have the correct order to help reduce instances of this issue happening.
How long will this experiment be running for?

Roughly 6 weeks.
What if my store's printer isn't working one day or the QR code doesn't print properly?

We’ve planned for that! If there’s no QR code on the receipt at pickup, our delivery people will have a way to bypass the QR code scan step and instead manually verify that the order is correct (by checking order ID and/or First Name + Last Initial).
What happens if the QR code tells the delivery partner that they have the wrong order?

If this happens, we prompt the delivery partner to work with your store's staff to find the correct order and have them scan it to verify.