Uber Pro Terms and Conditions - Egypt

Key Principles

Uber Pro Programme ("Uber Pro") is a customer loyalty and rewards programme, designed to enhance the experience of Uber’s partner-drivers (“Partner-Driver” or “you”)’s experience of using the Uber Driver’s application (the “Uber Driver App”).

These terms and conditions ("Terms") set out the terms and conditions applicable to Uber Pro as provided by Uber Technologies Egypt LLC or any other affiliated company ("Uber" or "we").

Partner-Drivers who participate in Uber Pro, can access Rewards, according to their Uber Pro tier status.

Uber Pro is made available at Uber's discretion, as an additional service provided by Uber to Partner-Drivers.

To facilitate Uber Pro and the Rewards we will process and share certain personal data of the Partner-Drivers,, such as contact details and tier.

Uber may change or cancel Uber Pro at any time.

You may opt-out of Uber Pro at any time by letting us know in the way set out below.

Partner-Drivers who decide to opt-out or do not meet the tier requirements of Uber Pro will not be affected and are free to continue to use the Uber Driver App as they choose - including deciding if, when and where to drive, as well as choosing whether to take trips when logged on.

You continue to be subject to the Driver Terms and conditions you have accepted on the Uber Driver App to receive lead generation services from Uber (the "Driver Terms"), Uber’s Community Guidelines ("Community Guidelines") and Uber’s Privacy Policy when using the Uber Driver App.

PART 1 - TERMS

Uber Pro Eligibility

All active Partner-Drivers are eligible to participate in Uber Pro, unless you have chosen to opt-out.

Eligibility for specific tiers and the corresponding rewards are based on the way you use the Uber Driver App. Additional information and details about eligibility requirements for each tier and rewards can be found on the “How Uber Pro Works” section of the Uber Driver App.

How is your Uber Pro Tier determined?

Uber Pro offers various membership tiers ("Tier(s)"). The different Tiers unlock access to certain rewards offered by Uber and/or third parties ("Rewards").

Partner-Drivers may earn points to access the different Tiers and the Rewards offered in each Tier ("Points").

There are four (4) Tiers available to Partner-Drivers.

You will unlock a new Tier if you achieve the applicable Tier requirements (as set out in the table below) in a Programme Period (as defined below). Tier requirements are composed of Points, Driver Rating, and your Cancellation Rate. Uber reserves the right at its sole discretion to add or remove requirements for each Tier. You will find the applicable and updated Tier requirements on the “How Uber Pro Works” section of the Uber Driver App.

As soon as you earn the number of required Points for a Tier and meet the applicable requirements (as set out above), you will automatically be moved to the applicable Tier.

You will earn Points in the following fixed three (3) month periods, (i) 1 February - 30 April, ii) 1 May - 31 July, (iii) 1 August - 31 October; and (iv) 1 November - 31 January, each a "Programme Period".

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

If you are moved to the next Tier during any Programme Period, you will hold that Tier for the remainder of the applicable Programme Period and for the duration of the next Programme Period, provided that you continue to meet the applicable requirements for that Tier.

Maintaining your Tier - Quality Standards

In order to maintain your Gold, Platinum or Diamond Tier status during the entire applicable Programme Period, you must maintain, at all times, the Driver Rating and Cancellation rate that are applicable to the Tier as informed in the “How Uber Pro Works” section of the Uber Driver App (collectively the “Quality Standards”).

Your Partner-Driver confirmation and cancellation rate will be calculated based on the previous 30 days from your last completed trip. Your Driver rating is calculated over the last 500 rated trips you have completed, or the total amount of rated trips you have completed.

If you do not meet the Quality Standards during a Programme Period you will:

(i) lose your current Tier status and access to the corresponding Rewards; and

(ii) be moved down to the Blue Tier, unless:

• you meet the Quality Standards for a higher Tier; or
• you choose to opt out of Uber Pro in accordance with the ‘Opt Out’ section below.

Uber will send you a notification if you are at risk of losing your Tier status.

Once you achieve a Tier level, some but not all Rewards may be available for you to access immediately (please see Part 2 - Individual Rewards for further information). You may be required to exit the Uber Driver App, go offline and then come back online again in order to access the specific Rewards.

How to Earn Points

You will earn (1) Point for every trip you complete as a Partner-Driver in The Arab Republic of Egypt.

You will earn (3) Points when you complete a trip during certain times (displayed in the local time zone) that you’ll be able to find in section “How Uber Pro Works” of the Uber Driver App (“Additional Point Hours”).

Points will be added to your Uber Pro Account (as defined “Uber Pro Account and Points Balances”) in the Programme Period during which Uber processes the applicable Points (which may be a different Programme Period to when those Points were earned).

No Points will be earned where you use any services provided by Uber as a rider, or any other capacity if made available in Egypt.

Points earned in connection with Uber Pro have no monetary value and may not be exchanged for cash.

Uber may revoke Points or adjust your Points balance where in Uber's sole discretion, Uber believes, that such Points were obtained under or in connection with any fraud, misuse of the Uber Driver App or in breach of your Driver Terms, the Community Guidelines and/or these Terms.

Uber Pro Account and Points Balances

You will be provided with an Uber Pro account which will be linked to your Partner-Driver Account and will be accessible via your Uber Driver App ("Uber Pro Account"). Your Uber Pro Account and the associated benefits are personal to you and cannot be shared.

You will be able to view your Points, Tier and Rewards via your Uber Pro Account.

You can view your current Points balances within the profile page of your Uber Driver App under "Points Balance". Points earned will usually be shown in your Uber Pro Account straight after your trip.

If you discover any issues with the transactions posted to your Uber Pro Account you will need to report it within one month after you discover the issue by contacting Uber (contact details are set out in ‘Contact Us’ section below) otherwise you may lose the corresponding right that would have accrued to you if reported in time.

Uber will have sole discretion in decisions relating to the credit of Points to your Uber Pro Account but will act reasonably in doing so.

Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your Uber Pro Account where there is a system outage or other technical issue.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

Opting Out

Uber Pro is designed to enhance your experience of the Uber Driver App. If you don’t want to participate, you may opt-out at any time and for any reason. To opt-out of Uber Pro, you will need to contact Uber Support and make this request. You can contact Partner Support via the "Help" section of the app, or at https://help.uber.com/. Please allow up to 7 days for your opt-out request to be processed.

After your opt-out request has been processed (i) your Uber Pro Account will be closed and (ii) you will not be able to access any Rewards.

You can opt back into Uber Pro at any time by contacting us at https://help.uber.com/.

Changes to Uber Pro

Uber Pro is a new and exciting customer reward programme. We want it to work and enhance your experience of the Uber Driver App. However, it is not guaranteed, and we may need or choose to vary it from time to time or cancel it. We will update you of any key changes to Uber Pro.

You agree that any changes to the Tier requirements or the Quality Standards will be implemented and displayed on the “How Uber Pro Works” section of the Uber Driver App. Uber will provide you with fifteen (15) days notice in the event of changes to the Tier requirements or the Quality Standards.

You agree that your continued participation in Uber Pro or access to or use of your Uber Pro Account shall be deemed your acknowledgement of any modifications to these Terms.

If you do not agree to any changes to these Terms you may opt-out of Uber Pro in accordance with the “Opt Out” section above.

If Uber has to cancel Uber Pro, no Points will be earned after the cancellation date, and all Uber Pro memberships and Rewards will be terminated, in accordance with the terms of each Reward agreed to by the third party Reward provider and the Partner-Driver, as the case may be.

Closure of your Uber Pro Account

Uber may close your Uber Pro Account in the case of fraud, misuse of the Uber App or breach of your Driver Terms, the Community Guidelines and/or these Terms.

If your Partner-Driver Account is permanently deactivated your Uber Pro Account will also be closed.

If your Uber Pro Account is closed, you will no longer be a part of Uber Pro and all Points earned during the relevant Programme Period will be forfeited. However, this will not affect any Rewards you have redeemed prior to closure.

Rewards

All Rewards are granted at the discretion of Uber and may change or be cancelled at any time.

Rewards are not redeemable for Points and have no cash value (except for the Diamond Challenge as set out in Part 2 of these Terms).

Reward details, terms and limitations are set out in Part 2 of these Terms.

Rewards provided by third parties may require additional action by you, including, agreeing to additional terms or creating an account with such third party.

Partner-Drivers are responsible for all taxes that may be owed in the receipt of Rewards.

Uber is not responsible, and disclaims all liability for the products or services offered by third parties in connection with Uber Pro.

To ensure the success of Uber Pro, Uber may collect information on such third party Rewards-based transactions consumed by Partner Drives for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Partner-Driver.

Personal Data

To facilitate your participation in Uber Pro, Uber will process certain personal data, such as confirmation rate, cancellation rate, star rating average and the amount of trips you have taken, to calculate the applicable Tier status. If you elect to activate a Reward offered by a third party Rewards provider, Uber will share with such third party provider your name and contact details to improve the sign up process and confirm the applicable Tier status. The third party Rewards provider may collect additional data during their sign up process, and independently inform you thereof.

The third party rewards provider will act as the data controller for your personal data it receives from Uber on your behalf and that it collects to provide you with the rewards. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy.

Dispute Resolution and Governing Law

In the event of any dispute arising out of or in connection with these Terms, the parties agree in the first instance to discuss and consider referring the dispute to mediation in accordance with the Cairo Regional Center For International Commercial Arbitration of ("CRCICA") Mediation Rules (or such other procedure as may be agreed). If the other party does not agree to mediation, Uber may, in its sole discretion, refer the dispute to mediation at its own cost. If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such CRCICA Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the CRCICA. The dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the CRCICA Rules. The place of both mediation and arbitration shall be Cairo, Egypt. The language of the mediation and/or arbitration shall be Arabic. Neither party may commence any court proceedings in relation to any dispute arising out of these Terms until (1) the parties have agreed in writing not to mediate or (2) at least 28 days has passed since written notice of the dispute is given by either party, provided that the right to issue proceedings is not prejudiced by a delay.

Governing Law and Jurisdiction

These Terms shall be exclusively governed by and construed in accordance with the laws of the Arab Republic of Egypt, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Except as set forth above, each party irrevocably agrees that the courts of Egypt shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

Disclaimer

Uber Pro and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber's control. We are not responsible for any unavailability, interruptions or errors of Uber Pro, its features or any Rewards.

Uber Pro and all the information accessible through it are provided for informational purposes only on an "as is" and "as available" basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of Uber Pro, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.

Limitation of Liability

We are not liable under or in relation to these Terms for any of the following (including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise): loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential loss.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission of you or any rider or third party.

Contact Us

If you have questions or comments regarding Uber Pro you may contact us at https://help.uber.com/.

PART 2 - INDIVIDUAL REWARDS

The following list includes details on a selection of the current offers in the Uber Pro Programme, provided by participating partners or Uber. Please note that offers from external participating partners, including but not limited to the qualifications for accessing the rewards, as well as the identities of the partners themselves, are subject to change at any time in Uber’s discretion. There may be additional rewards not listed here, but which appear in your Uber Driver App.

In App Rider Recognition

Who is Eligible: Partner-Drivers in the Gold, Platinum and Diamond Tier.

Upon dispatch your rider will see your Uber Pro status in their app, together with additional key info taken from your profile.

Priority Support

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

When you contact Uber via the Help menu, you will get your questions answered by Uber’s most highly trained agents and a faster response time.

Priority Access at Greenlight Hubs

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

You will get exclusive priority access support in-person from our experts at the Greenlight Hubs when you show your Uber Pro tier status.

NOTE: only available in two cities in The Arab Republic of Egypt:

• Cairo
• Alexandria

Phone Support

Who is Eligible: Partner-Drivers in the Diamond Tiers.

Talk to our experienced customer service agents over the phone. Visit your profile in the Uber Driver App and tap “Help”, then “Call Support”.

Airport Priority Rematch

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

Once you drop a rider off at select airports, you’ll have a higher chance of getting a pickup at that airport. Participating airports are:

HBE Borg El Arab International Airport

HRG Hurghada International Airport

Note: airports are subject to change.

Airport benefits are available only to Partner-Drivers from relevant cities.

Free Destination

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

When a long trip takes you to a slow area, you’ll have 15 minutes to set a destination that won’t count towards your daily limit.

Note: this feature is not available on UberPool trips.

Priority Queue Access

Who is Eligible: Partner-Drivers in the Diamond Tier.

When you complete an airport dropoff at select airports, head to the waiting lot and you’ll be automatically placed at the front of the queue. Participating airports are:

CAI Cairo International Airport

HBE Borg El Arab International Airport

HRG Hurghada International Airport

Note: airports are subject to change.

Airport benefits are available only to Partner-Drivers from relevant cities.

Discounts on Nile Scan & Labs

Who is Eligible: All Partner-Drivers Tiers and their immediate families.

Discounts:

Applicable discounts will be found in section “How Uber Pro Works” of the Uber Driver App".

This reward is launching only in Cairo.

Diamond Challenge

Who is eligible: Partner-Drivers in the Diamond Tier.

If you reach the Diamond Tier at the end of a pre-announced relevant Programme Period, you will automatically receive an amount, as shown in the Uber Driver App.

This amount can be received by the Partner-Driver a maximum of once a year.