Operations Manager, Rider

Job Description

About The Role and What You'll Need

About the Role

About the team

Rider Operations, in collaboration with regional teams, leads our vision, strategy and execution for our Rider-facing operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping riders and drivers get the most out of Uber’s platform. The team is responsible for driving the growth and engagement of our rider base, and a broad mandate of customer offerings, with the overall objective of ensuring Uber is the most dependable and delightful way to get you wherever you need to be.

About the Role

We are continuing to grow across all of our EMEA markets, with new Riders joining our Uber platform every month. You will manage the strategy and execution for regionally-scaled incentives to acquire and convert new and early lifecycle riders to Uber. You will partner with Uber local operations teams and Uber Eats growth team to identify opportunities to improve existing acquisition and conversion levers, as well as identify new growth channels

You will require a combination of strong executional excellence, problem solving, analytical skills, and excellent project management.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Develop the rider acquisition growth strategy based on data driven insights and deep understanding of rider base
2. Propose and execute projects from planning, operations, ongoing performance tracking, to analysing results. Drive a culture of experimentation to test, learn and iterate quickly across the markets
3. Be a trusted subject matter expert and thought partner to Local Operations and Product teams. Develop functional expertise in your topic quickly
4. Influence partner teams to get buy-in and resources to execute on agreed vision and goals

---- Basic Qualifications ----

1. Strong data analytics and visualization (Excel/Google Sheets required, SQL preferred)
2. Data-driven judgement and decision making based upon strong analytical thinking
3. Able to develop highly actionable solutions for complex problems and drive implementation
4. Comfortable project managing the rollout of large initiatives across the region which require cross-functional collaboration across Operations, Product, Marketing, Legal and Tax
5. Strong communication skills (English) to share information formally or informally with key stakeholders

---- Preferred Qualifications ----

1. Creative problem solver, with an anything is possible attitude
2. SQL knowledge preferred (and if not, must possess an aptitude to learn quickly as it will quickly form part of your day-to-day activity)
3. Strong undergraduate degree

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.