ANZ Background Check Specialist

About the Role

As an ANZ Background Check Specialist, you will play a critical role in safeguarding Uber’s platform and ensuring compliance with legal and regulatory standards. You will be responsible for reviewing and adjudicating Background Checks (BGCs) for earners, with a focus on processing cases involving criminal record documentation. Using an internal decision matrix, and direct communication with key stakeholders, you will determine eligibility outcomes while balancing regulatory obligations, privacy requirements, and business needs.

What You'll Do

1. Review and adjudicate BGCs for offenses, applying Uber’s decision matrix consistently and fairly.
2. Process criminal record documentation and determine eligibility outcomes for earners
3. Partner closely with Legal, Ops, and Identity teams to ensure decisions are robust, compliant, and defensible.
4. Maintain a high level of accuracy and consistency in decision-making, recognising the sensitivity of cases impacting both safety and compliance.
5. Identify trends, recurring offences, and process bottlenecks, and provide insights that help refine our decision matrix and operational workflows.
6. Support continuous improvement initiatives, ensuring Uber meets its regulatory obligations while delivering a seamless experience for earners.
7. Supporting compliant onboarding and deactivation processes

Basic Qualifications:

1. Strong attention to detail - accuracy is essential when reviewing sensitive criminal record information.
2. Strong problem-solving skills - ability to assess complex cases and apply policies consistently.
3. Excellent comprehension skills - (active listening and reading) to understand case context and nuances in documentation.
4. Excellent written and verbal communication skills - to document decisions clearly and collaborate with stakeholders.
5. Ability to work independently and exercise sound judgment - while also thriving as part of a tight-knit, high-trust team.
6. Stakeholder management skills - with the ability to build credibility and influence across multiple teams.
7. Organised and self-driven - with the capacity to manage a high workload and competing priorities.
8. Executional rigor - commitment to accuracy, process compliance, and defensible decision making.

Preferred Qualifications:

1. Experience in compliance, risk, background checks, legal operations, or safety-related roles.
2. Familiarity with Uber tools and processes.
3. Data analysis skills to help identify trends and insights.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.