Senior Account Manager, Uber Eats Poland

About the Role

As an Account Manager for our top SMB (Small and Medium Business) restaurant partners in Poland, you’ll be a strategic growth partner in a market that moves with relentless speed.

Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. It’s not about pushing a product — it’s about building long-term partnerships in a fast-changing environment. This role is about more than just maintaining accounts; it’s about ownership, resilience, and grit. You will be responsible for the success of our highest-value partners, requiring you to stay calm under pressure and make smart decisions with imperfect information. The work is messy, the stakes for our partners are high, and the pace is fast. You will need to balance operational precision with aggressive revenue growth, often navigating competing priorities across different teams. If you’re resilient, resourceful, and energized by the messy reality of doing big things — this is where you’ll grow.

What You’ll Do

• Build and scale long-term partnerships with Poland’s top SMB merchants, moving beyond transactional support to become a trusted advisor by truly understanding what matters most to their business.

• Navigate ambiguity, shifting priorities, and internal complexity to unlock value for both our partners and Uber, ensuring they thrive on our platform.

• Identify and execute growth opportunities by managing your sales pipeline with urgency and discipline, upselling marketing solutions (Ads, promotions) that align with specific merchant needs.

• Own your portfolio end-to-end, track the details, and monitor merchant KPIs to provide data-driven recommendations that drive consistent retention and prevent churn.

• Collaborate across disciplines—including Operations, Marketing, Product, and Legal—to shape proposals, resolve blockers, and deliver solutions that scale.

• Communicate clearly and negotiate confidently through tough conversations, managing tension with partners to create mutual value even when the path forward isn't predefined.

• Adapt your approach based on market dynamics, client objections, and imperfect information—knowing there is no one-size-fits-all playbook here.

Basic Qualifications

• 4+ years of professional experience in account management, sales, or similar partner-facing functions.

• Native or professional business fluency in Polish and English.

• Experience with Excel or Google Sheets, with the ability to use data to inform business judgment.

• Proven experience managing high-value accounts and meeting or exceeding business targets/quotas.

Preferred Qualifications

• Experience with SQL to independently pull and analyze partner data insights.

• Deep knowledge of the technology, food delivery, or e-commerce sectors within the Polish market.

• Strong systems thinking and the ability to build frameworks for solving recurring partner challenges in high-ambiguity environments.

Ready to ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.