Customer Experience Program Specialist

About the Role

The Special Projects & Governance team within Delivery CX LATAM leads high-impact strategic initiatives that improve operational performance, execution excellence, and cross-functional alignment across the region. The team connects global priorities with regional execution by driving governance routines, strategic forums, business insights, and transformational projects that support scalable and customer-centric operations. In this role, the candidate will play a key role in improving how the organization operates, prioritizes, and executes against its strategic goals, while partnering with regional and global stakeholders across multiple initiatives.

What you'll do:

1. Support governance and strategic execution routines across Delivery CX LATAM, including business reviews, leadership forums, reporting structures, and operational cadences.
2. Develop insights and strategic recommendations based on operational performance, trends, and business priorities to support decision-making and organizational alignment.
3. Partner cross-functionally with regional and global stakeholders to connect broader organizational priorities with LATAM initiatives and execution plans.
4. Lead or support special projects focused on operational improvement, scalability, process optimization, and strategic transformation.
5. Identify gaps, operational challenges, and improvement opportunities proactively, helping drive actionable solutions and stronger execution across the organization.
6. Explore opportunities to improve team efficiency and ways of working through automation, AI-enabled solutions, and operational innovation.

Basic Qualifications

1. 3+ years of experience in project/program management, business operations, customer experience, consulting, analytics, or related fields.
2. Strong analytical and problem-solving skills, with the ability to interpret data, identify insights, and support strategic decision-making.
3. Curious and growth-oriented mindset, with interest in exploring new technologies, AI tools, and ways of working to improve operational effectiveness.
4. Highly proactive and organized, with the ability to identify opportunities, solve problems independently, and operate effectively in fast-paced and ambiguous environments.

Preferred Qualifications

1. Extensive experience in Customer Experience (CX), Community Operations, support operations, or related operational environments.
2. SUPER PLUS - Demonstrated ability to use AI tools or automation solutions to improve team efficiency, streamline processes, or drive measurable business impact.
3. Ability to balance strategic thinking with strong execution and attention to detail.
4. Strong written and verbal communication skills, with the ability to synthesize information and communicate clearly across different stakeholders.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.