Account Manager

What You Will Do ----

1. Own and manage a portfolio of merchants, serving as their primary point of contact and trusted advisor on Uber Eats.
2. Drive revenue growth through upselling and cross-selling Uber products and services (e.g., marketing solutions, Ads, membership, new products), while protecting and improving retention.
3. Analyze account performance using internal dashboards and data tools; translate insights into clear, actionable recommendations and joint plans with partners.
4. Build and execute regular business reviews (e.g., monthly/quarterly) to align on performance, goals, and growth opportunities.
5. Partner cross-functionally (e.g., Sales, Operations, Marketing, Analytics) to solve merchant pain points, improve operational reliability, and unlock new initiatives.
6. Collaborate on and support the execution of promotions, campaigns, and merchandising strategies that drive incremental demand for partners.
7. Monitor key operational metrics (e.g., availability, preparation times, cancellations, quality issues) and work with partners and internal teams to improve end-to-end experience.
8. Maintain accurate account documentation, pipeline, and activities in CRM and internal tools.
9. Represent the voice of the customer internally, influencing product, process, and policy improvements to better serve partners over time.

Basic Qualifications ----

1. 1+ years of experience in Account Management, Sales, Customer Success, Partnerships, or other customer-facing roles.
2. Demonstrated experience building and managing external client relationships, preferably with SMB or mid-market customers.
3. Strong verbal and written communication skills; able to influence a range of stakeholders internally and externally.
4. Comfort working with data (e.g., spreadsheets, dashboards) to diagnose performance, identify trends, and support recommendations.
5. Proven ability to prioritize, organize, and manage a diverse book of business in a fast-paced, constantly evolving environment.

Preferred Qualifications ----

1. Experience in food delivery, e-commerce, retail, SaaS, or marketplace businesses.
2. Track record of achieving or exceeding commercial targets (growth, retention, or revenue) in a quota or goal-based role.
3. Experience using CRM tools (e.g., Salesforce) and working with cross-functional teams to execute joint plans.
4. Strong problem-solving skills; able to move from insight to action with limited direction.
5. Data-oriented mindset; comfortable using data to tell a story, build narratives, and drive decisions with partners.
6. Entrepreneurial, ownership-driven attitude with a bias toward action and continuous improvement.

Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

For Canada-based roles: The base hourly rate range for this role is CAD$24.76 per hour - CAD$25.97 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.