Merchandising Operations Manager

About the Role

Uber Eats is looking for a Merchandising Operations Manager to support the Retail line of business. In this role, you will help create a best-in-class in-app shopping experience through curated assortments, thoughtful content strategies, and operational excellence.

You will be part of a collaborative team focused on scaling local merchandising efforts across Central and South America. This role combines data analysis, experimentation, and cross-functional collaboration to drive impactful customer experiences and support business growth. The ideal candidate is analytical, detail-oriented, adaptable, and excited to improve how customers discover and shop for retail products on Uber Eats.

What You’ll Do

• Support the execution of in-app merchandising strategies, including seasonal campaigns, curated landing pages, homepage visibility, and product prioritization.
• Analyze merchandising and selection performance using SQL and other analytical tools to generate insights that inform strategy, optimize campaigns, and improve merchant performance.
• Build dashboards, automate reporting processes, and help develop scalable frameworks to measure content and selection performance.
• Conduct audits and deep dives into user experience (UX), visibility gaps, and operational inconsistencies across cities and countries.
• Support experimentation initiatives by running and interpreting A/B tests and measuring the impact of content or selection changes on customer behavior and conversion.
• Identify opportunities to improve merchant engagement, merchandising quality, and customer journey outcomes through data-driven recommendations.
• Contribute to playbooks, standard operating procedures, and internal documentation that support operational excellence and knowledge sharing.
• Collaborate cross-functionally with teams including Marketing, Sales, Retail, Product, and Operations to localize strategies, test new features, and align on business priorities.

What You'll Need

Basic Qualifications

• At least 3 years of experience in retail, e-commerce, merchandising, digital marketing, category management, business analysis, or data analysis.
• Strong organizational and project management skills, with attention to detail and the ability to translate data into actionable insights.
• Proficiency in SQL and working knowledge of Google Sheets.
• Professional proficiency in English, both written and spoken, with the ability to collaborate across regional and global teams.
• Adaptable, proactive, and comfortable working in a fast-paced and evolving environment.

Preferred Qualifications

• Experience working in a technology company, startup environment, or the grocery, convenience, or retail industry.
• Familiarity with experimentation frameworks, including A/B testing and performance measurement methodologies.
• Strong presentation and communication skills, with the ability to clearly explain insights, strategies, and recommendations to stakeholders.
• Experience collaborating across multiple functions and working with teams such as Marketing, Retail, Sales, Product, and Operations.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.