GL Specialist

About the Role

We're looking to grow our frontline team in Qatar. The Greenlight Hub is staffed with Uber Experts and Senior Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform.

Our team uses a combination of sales, customer service, and problem solving to help "Earners" get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.

What You'll Do

• Provide high quality front facing customer support
• Ensure issues are resolved using procedures or are escalated promptly
• Facilitate driver sign-ups and communicating value proposition of driving with Uber, which may include proactive outreach
• Engage and support Drivers and Earners already on the platform in order to enable them for greater success
• Partner with management on improving/buildings support processes
• Assist with local events and promotions
• Troubleshoot and problem solve through straight technical issues
• Communicate effectively with various stakeholders when needed
• Present to groups of drivers & earners
• Some experience in retail, hospitality, or customer service
• Attention to detail, problem-solving, communication (written and verbal) skills
• Empathy, punctual, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management / resolution, adaptability

What You'll Need

• Sales, account management, or business development experience
• Fluent in German and good command of English; additional languages are a plus.
• Previous role in retail, customer service, or customer support with conversion/retention goals
• Demonstrated ability to problem solve and troubleshoot
• Effective communication skills with the ability to interact and connect with many types of personalities

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.