Strategy & Operations Manager, Uber Direct

About the Role

Uber Direct is our Delivery-as-a-Service product, enabling restaurants, grocers, and retailers to offer last-mile delivery to their customers through their own app or website by leveraging Uber’s delivery network.

We are looking for a proactive, strategic, and data-driven Operations Manager to support the growth and scalability of the business. In this role, you will work across a wide range of operational and strategic initiatives, helping improve processes, enhance merchant and courier experience, and drive operational excellence.

This is a great opportunity for someone who thrives in ambiguity, enjoys solving complex problems, and is motivated to deliver impact in a fast-paced environment.

What the Candidate Will Do

As a Uber Direct Ops Manager, be a strategic partner to the Uber Direct team

Drive operational improvements

• Identify inefficiencies across processes and design scalable solutions to improve performance
• Optimize workflows to reduce manual effort and increase operational reliability

Leverage data to inform decisions

• Analyze operational metrics to uncover trends and opportunities
• Translate insights into actionable initiatives that improve business outcomes

Partner cross-functionally

• Collaborate with Product, Engineering, Operations, and Commercial teams to improve processes and tools
• Support the rollout of new features and initiatives by ensuring operational readiness

Execute strategic initiatives

• Lead or support projects that enhance the overall performance of the business
• Bring structure to ambiguous problems and drive execution from idea to implementation

Improve stakeholder experience

• Contribute to initiatives that enhance the experience for merchants, couriers, and internal teams
• Identify pain points and help design solutions that improve satisfaction and efficiency

Basic Qualifications

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in strategy, operations, or business consulting in a fast-paced, high-growth environment.
• Strong analytical, problem-solving, and cross-functional stakeholder management skills, with excellent written and verbal communication.
• Proven ability to manage multiple projects, influence cross-functional stakeholders, and drive process or tooling improvements.

Preferred Qualifications

• Strong understanding of merchant experience and ability to improve workflows in ways that reduce friction and increase trust.
• Self-starter mindset with a strong desire to learn, grow, and take ownership in ambiguous environments.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.