Client Success Specialist, Tampa Bay (Miami Based)

About the Role

The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

This role requires candidates to be based in Miami, FL.

What You'll Do

• Build strong relationships with assigned vendors and help them navigate the Uber Eats market place
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with your accounts via email, phone, and face-to-face meetings

Basic Qualifications

• At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

• Outstanding work ethic and attention to detail
• Willingness to roll up your sleeves, and get in the weeds with our highest value partners
• Excellent communication
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Strong knowledge on the local restaurant scene
• Proficiency in Salesforce and Excel
• Bilingual in Spanish and English

For Miami, FL-based roles: The base hourly rate range for this role is USD$25.87 per hour - USD$27.24 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.