Senior Operations Manager, UK Marketplace

About the Role

The Marketplace team’s mission is to ensure that customers in the UK and Ireland have a reliable and convenient service at all times in all places. This is a hugely challenging task that requires our brightest minds to solve complex operational and strategic challenges.

We use data to inform everything we do, including identifying and executing initiatives to improve performance and health of the UK marketplaces, optimising product pricing, deploying incentives and promotions, launching new product features and pricing technology.

The role will focus on at least one of these areas, but you will have the opportunity to work across various strategic projects and own core business processes, according to business priorities.

What the Candidate Will Do

• Lead delivery of key projects for the UK Marketplace team, working cross-functionally with multiple stakeholders to analyse, test, launch and monitor changes in the marketplace.
• Own core business processes, ensuring performance is robustly monitored and reported on and coordinating timely decisions and actions across team members.
• Identify, surface, progress and execute on opportunities that improve Marketplace balance, enhance customer experience or accelerate our growth, leveraging large datasets underpinning every aspect of the customer experience and synthesising the data together with strategic thinking to give clear insight and recommendations.
• Ensure all impacts of new initiatives on customer experience is effectively evaluated and understood, and support other UK teams to create clear communications and explanations of changes to our customers, regulatory bodies or trade union partners where required.
• Communicate our progress against plans and effectiveness of initiatives to senior stakeholders.

Basic Qualifications

• up to 10 years of demonstrated experience in driving revenue growth and customer experience improvements for a product or business area.
• Strong business acumen and ability to see the bigger picture as well as the important small details. You are commercially astute and can evaluate opportunities considering the pros and cons from many angles to determine overall whether ideas will be beneficial to the business over the short and long-term.
• Consistent track record of solving complex operational problems using data analysis, demonstrating the ability to break down ambiguous problems in a structured way and identify and synthesise the appropriate data to create insights that inform solutions.
• Strong technical analytical skills, as an advanced user of SQL and Excel or Google Sheets.
• Experience leading and delivering on multifaceted projects, working effectively with many partners and stakeholders across the business.
• Excellent communication skills (verbal and written), with an ability to understand highly technical and complex mechanics and algorithms and then translate that information simply and effectively for a range of audiences.
• Customer obsession - you relentlessly think about building the best service for all three sides of the market, how what we are doing impacts our customers and how to find a balance that works for everyone.
• Self-starter, entrepreneurial and able to deliver projects with full autonomy within a fast-paced environment.
• A passion for innovating. You love generating new ideas and experimenting with something new, getting hands-on to get to the heart of the challenges and sharing ideas on how to keep iterating towards a better solution.

Bonus Points

• Experience/knowledge of methods of experimentation preferred.
• Experience with working on product deployment and operations preferred.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.