Sr Operations Manager, US&C Merchandising, Retail

About the Role

The Retail Vertical is a fast-growing channel within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Strategic Operations Manager of Merchandising, you will be directly responsible for curating the consumer shopping experience across all of the Retail merchants that make up the Retail business in US&C. You will directly contribute to our efforts to improve the experience and growth across New Verticals, ensuring a seamless discovery and shopping experience for consumers on our app - all while implementing tools & processes to make our merchandising operations more efficient and effective.

You will work cross-functionally with other teams (i.e. Operations, Product, Account Management, Marketing, and Legal) to lead high-impact initiatives that can scale across the US & Canada mega-region while offering ownership and autonomy over your work as we exponentially grow this new arm of the Uber Eats business.

What You’ll Do

• Own strategy through execution: Ideate, design, build and implement plans to optimize ‌the way that consumers are able to find what they are looking for across the Retail sections of Uber Eats
• Merchandising calendar and Promotional plans: Work with key CPG merchants to develop and manage merchandising calendars, planning key retail moments and other promotional offers to maximize reach, relevance and impact; ensure that campaigns align with product strategies, regional, cultural, and seasonal trends
• Data analysis: Design, execute and automate processes to run and optimize the in-app shopping experience for some of the largest retailers in US&C. You will autonomously build your own analyses and dashboards to measure your projects' success
• Experiment: Perform analysis and experiments to find growth opportunities for the New Verticals business
• Project Management: Identify, plan, and implement projects alongside product counterparts to enhance the consumer shopping experience, and improve storefront conversion
• Stakeholder Management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Account Management, Marketing, and Legal while driving accountability to ensure deadlines are met
• Be voice of the customer and merchant internally: Be the eyes and ears to our product teams for the features that we need for next year’s big bets, helping to prioritize future changes to the in-app shopping experience, and you'll help launch all the new product features as we go to market

Basic Qualifications

• 3+ years of professional work experience in a related field (e-commerce merchandising, category management)
• 3+ years in CPG and working with CPG retail brands, outlets, or merchants

• Excel/Google Sheets proficiency

• Bachelor degree

Preferred Qualifications

• Ability to thrive in a fast-paced and ambiguous environment
• Familiarity with SQL and Python
• Experience problem solving and proposing unique solutions to complex issues
• Strong experience building and executing complex processes
• Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with territory and cross-functional teams
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.