Sr. Technical Program Manager (Trusted Identity)

About the Role

At Uber, trust begins with identity. The Trusted Identity team is at the forefront of building secure, seamless, and scalable identity verification systems that protect our global community of riders, earners, and merchants. As a Senior Technical Program Manager based in São Paulo, Brazil, you will lead high-impact programs that define how identity is verified across Uber’s platform—driving innovation to deter fraud, enhance safety, and improve user experiences at scale.

You’ll collaborate with top-tier engineers, product leaders, legal experts, business deal (BD), and operations teams, as well as work closely with leading third-party identity verification vendors, to deliver industry-leading solutions such as earner onboarding verification, ID badges, preventing account takeovers and compliance for restricted items. If you're passionate about building for scale, driving complex programs, and shaping the future of digital trust, this is your opportunity to make a global impact.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Lead the end-to-end delivery of complex, high-impact technical programs — from concept through launch and continuous improvement — focused on identity verification and trust-related initiatives across Uber’s global platform.
2. Partner closely with Engineering, Product, Design, Data Science, Legal, Operations, Business Development, and third-party identity verification vendors to deliver scalable, intuitive, and secure identity solutions, including earner onboarding verification, verification badges, and compliance workflows for restricted items.
3. Proactively identify risks, fraud vectors, privacy concerns, and system bottlenecks; drive resolution before they impact user trust, platform safety, or program timelines.
4. Facilitate cross-functional planning by defining clear program scope, aligning on priorities, sequencing work across teams, and effectively managing dependencies and tradeoffs.
5. Define and monitor key success metrics to measure impact on trust, safety, and user experience, ensuring that programs deliver meaningful and measurable outcomes.
6. Serve as a central point of coordination across regional and global teams, aligning technical and operational workstreams to ensure consistent and timely execution.
7. Drive operational excellence by strengthening program delivery processes, improving communication practices, and fostering a culture of accountability and continuous improvement.

---- Basic Qualifications ----

1. Bachelor’s degree in Computer Science, Engineering, or a related quantitative field, or equivalent practical experience.
2. 8+ years of experience as a Technical Program Manager or Engineering Manager in software or systems development.
3. Proven success in managing the end-to-end delivery of complex technical programs, ideally in the identity, trust & safety, security, or risk/fraud prevention domains.
4. Strong technical acumen, with experience in distributed systems, API integrations, microservice architectures, and cross-platform technologies.
5. Experience working with or integrating third-party identity verification solutions (e.g., KYC, liveness, document capture, biometrics).
6. Exceptional communication and stakeholder management skills, with the ability to influence across engineering, product, legal, and operational teams.
7. Deep understanding of project/program management methodologies (Agile, Waterfall) and fluency with modern collaboration tools (e.g., Jira, Asana, Confluence, Slack).

---- Preferred Qualifications ----

1. Proven track record of launching mission-critical products in domains such as identity verification, trust & safety, fraud prevention, or security, preferably in large-scale consumer platforms or regulated industries.
2. Experience navigating privacy, security, compliance, and regulatory frameworks (e.g., KYC, GDPR, data protection) across multiple markets.
3. Hands-on experience working with third-party identity vendors and technologies (e.g., document verification, biometric authentication, liveness detection).
4. Strong analytical and data-driven decision-making skills; adept at defining, tracking, and evolving program KPIs to measure impact on trust, safety, and user experience.
5. Demonstrated success leading large, cross-functional, and globally distributed initiatives in fast-paced and ambiguous environments.
6. Skilled in strategic planning, resource allocation, risk management, and stakeholder coordination across technical and non-technical teams.
7. Exceptional multitasking and prioritization abilities, with a track record of executing and scaling multiple programs in parallel.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.