Senior Business Operations Manager

About the Role

We are looking for a Senior Business Operations Manager in the Strategic Initiatives team to help drive Uber's strategic bets (0->1 bets) and opportunities in India and South Asia. As part of this team, you will contribute to various initiatives, including driving the growth of the Courier XL category and supporting Uber’s new market launches.

Uber Courier XL is a service that allows individuals & businesses to send/deliver large shipments such as furniture, hardware, and cargo goods across town. Intracity logistics is a multi-billion-dollar opportunity, and Uber is at a very nascent stage. In this role, you will be in charge of demand and supply generation initiatives, improving product experience, and being a thought partner in scaling this category.

What the Candidate Will Do

1. Problem Solving: Take end-to-end ownership of the Courier XL category & increase our market share in existing cities.
2. Growth Strategy: Create and execute a coherent strategy to scale Uber Courier XL in India South Asia region. Develop a deep understanding of the logistics industry, competitor landscape, and consumer needs, and assess growth opportunities for Courier. Monitor industry trends and competitor landscape, and dynamically respond to market needs.
3. Rider growth & awareness: Develop and execute growth hacking and rider acquisition/ awareness initiatives. Identify unique local marketing opportunities aligned with business priorities and work with the Marketing & Regional teams to drive campaigns to success.
4. Supply growth: Engage with key stakeholders across Regional Ops Teams to scale supply & improve product reliability.
5. Program management and cross-functional collaboration for executing identified projects (e.g., Supply, Core Marketplace, S&P, Marketing, CommOps, Policy, Comms, Legal, Ops, etc.).

What the Candidate Will Need

1. 4+ years of relevant experience in management consulting, high-growth startups (preference for experience in logistics industry), or similar professions with a high focus on strategic thinking, problem-solving, and data analytics.
2. Ability to drive business insights and take data-backed decisions. University degree in Engineering, Economics, Business, or other disciplines.
3. Creative mindset that enjoys experimentation and is willing to take bold bets despite the risk of failure. The ability to communicate and present information to stakeholders across all levels of the business.
4. Strategic thinking, structured problem solving, and business acumen. Manage and deliver end-to-end projects on time with autonomy in a rapid growth environment, and demonstrated ability to coordinate, plan, and prioritize tasks across multiple projects.
5. Ability to manage a wide spectrum of cross-functional stakeholders.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.