Sr SMB Hero Account Manager, Uber Eats Japan

About the Role

Uber Eats is looking for a Business Leader and Partner Success Account Manager to drive business growth and innovation by acting as a trusted advisor to SMB local hero restaurants in Japan. This key role within the SMB business involves managing the end-to-end experience of a crucial segment of restaurant partners. Responsibilities include scaling newly acquired restaurant brands, forming strategic partnerships with locally recognized brands, and contributing to long-term success for both partners and the company.

The ideal candidate will collaborate closely with C-level executives and points of contact at restaurant partners, design winning strategies, and create effective go-to-market plans to maximize the growth of restaurant clients' online food businesses with Uber Eats. A successful candidate should possess strong relationship-building skills, an ability to identify and capitalize on new market opportunities, and a mix of critical thinking, strategy development, sales expertise, operational excellence, and leadership. The role requires a highly adaptable individual capable of balancing long-term strategic initiatives with short-term tactical actions in a fast-paced environment.

Your Impact In Role

1. Manage 100+ named local SMB restaurant partners, while some of the accounts need to negotiate with the C-level, some need to start from finding the right POC to discuss the future OFD opportunity
2. Track WoW rhythm of the business, and identified the hidden business signals
3. Work with XFN stakeholders to develop strategies to grow, engage and deliver on our Restaurant Partners core objectives
4. Work with the leadership team to build the future of the SMB Hero function in Japan, from helping shape our SMB Hero support function, to prioritizing key brands, supporting expansion into new markets, and applying efficient tiering methods to better allocate precious resources.
5. Meet or exceed monthly/quarterly sales quotas, and manage the operational aspects of acquiring and managing SMB Hero restaurant partners

The Experience You'll Bring

1. At least 7 years of sales experience in a high-growth company, with strong solution selling skills
2. C-level communication/negotiation skills
3. Deep understanding of SaaS products and marketplace ecosystem
4. Energetic, has willingness to make the local society better
5. Fluent Japanese and Business level English

Preferred Qualifications

1. If you have an extended network and prior experience in Japan’s restaurant industry are plus
2. MBA preferred

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.