Operations Manager, Fulfillment & Merchant Experience

About the Role

As part of our operations team, you will help improve and grow our Pick & Pack, Shopper Product, and Custom Pricing Program merchant operations in Japan. You will work closely with Commercial, Product, Engineering, and Marketplace Operations to make our processes more efficient, improve order success rates, and create a better experience for both merchants and delivery partners. This role needs someone who is strategic, analytical, and strives for continuous operational improvement.

The Experience You'll Bring

1. Improve Pick & Pack operations to shorten delivery times and increase order success.
2. Help shape shopper product tools for Japan and give input to the product development team.
3. Make merchant onboarding, billing, and invoicing smoother for merchants in the Custom Pricing Program.
4. Create strong quality control systems and training tools to improve performance.
5. Represent the needs of Japanese merchants and delivery partners to global product teams.

Basic Qualifications

1. 5+ years of experience in operations, product operations, or similar roles.
2. Strong data and problem-solving skills.
3. Experience working with cross-functional teams like Product, Sales, and Engineering.
4. Ability to lead and get things done in a fast-moving environment.
5. Excellent communication skills in both Japanese and English.

Preferred Qualifications

1. Background in e-commerce, logistics, or marketplace platforms is a plus.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.