Senior Program Manager, Strategic Initiatives

In People & Places, we handle all things people-related so our employees around the globe are empowered to do their best work!

About the Role

As a Global People Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.

What You'll Do

• Lead Cross-Functional People Programs: Manage initiatives across the employee lifecycle, focusing on compliance, operational efficiency, and enhancing the overall employee experience.
• Vendor & BPO Management: Oversee vendor and BPO partnerships, ensuring performance standards are met and continuously optimized through well-defined SLAs, data insights, and proactive relationship management.
• Data-Driven Decision Making: Analyze operational data and key performance indicators to identify trends, discover opportunities, and implement action plans that improve HR processes and service delivery.
• System & Compliance Programs: Lead system campaigns and internal compliance programs including mandatory training, policy acknowledgments, and audits.  Ensure timely execution, tracking, and alignment with key stakeholders.
• Stakeholder Engagement: Build trusted relationships with internal stakeholders to understand their needs and work closely with subject matter experts to implement or enhance processes and programs, always keeping the employee experience at the forefront.
• Scalable Solutions: Create repeatable tools, templates, process documentation, and communication strategies to ensure scalability of processes.
• Collaborate Across Teams: Partner with global shared services teams to ensure consistent execution of processes and drive necessary changes when needed.
• Feedback and Reporting: Provide valuable feedback to management and stakeholders, addressing necessary changes related to policies, processes, and employee experience.
• Service Delivery Tracking: Monitor and analyze service delivery metrics, reports, and data to identify trends and areas for process improvement and efficiency.
• Project Leadership: Manage projects from inception through execution for both global and regional teams, ensuring alignment with overall strategic goals.

Basic Qualifications

• Bachelor's degree required.
• 6+ years of experience in Human Resources, with a focus on shared services and/or HR operations.
• Proven expertise in project and program management, particularly in driving strategic initiatives across the organization.
• Strong knowledge of local HR practices, processes and programs.
• Excellent presentation and influencing skills.
• Ability to manage complex, cross-functional projects while balancing competing priorities.
• Strong problem-solving, critical thinking, and analytical capabilities.
• Experience with HR systems, data analytics, business intelligence tools, and lean process improvement techniques (e.g., Six Sigma) is preferred.
• Proven ability to build and maintain strong vendor relationships, negotiate contracts, and conduct performance evaluations.
• Prior experience with change management principles in driving organizational initiatives

Preferred Qualifications

• Experience with Oracle HCM and case management tools is preferred.

For San Francisco, CA-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.