Software Engineer II (Communications Platform)

About the Role

The Conversational Assistants team brings together Uber’s products, state of the art cognitive technologies and Uber’s engineering infrastructure to deliver automated conversational assistants a.k.a chatbots to provide enhanced customer experience. Our chatbots are capable of interacting with customers, performing cognitive analysis of customer interactions in real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber’s support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. As a result we are building the next generation chatbots leveraging GenAI models to provide more personalized, empathetic, human-like conversations that are also compliant with Uber’s business policies .

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

We are seeking a strong and passionate software engineer with experience in building chatbots. You will be responsible for creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber by bringing together LLM prompts and Assistant building platforms at Uber. You will be owning customer facing chatbots that impact the support experience of millions of customers. You will also be leading the NLP based chatbot to GenAI based chatbot migrations as well as augmenting the existing GenAI chatbots with new features and capabilities.

Your responsibility will include identifying required changes across Uber’s engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences.

We are looking for someone who has passion for designing and driving large projects from inception to production. The right person will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse.

---- Basic Qualifications ----

1. BS or MS in Computer Science or a related technical field, or equivalent experience.
2. 3+ years of experience with systems software engineering.
3. Excellent coding/debugging abilities.
4. Hands-on knowledge of programming languages, Distributed systems, MicroServices, API contracts, data store systems and message queue and data technologies. We use programming languages like Go, Java, data stores like Cassandra, DynamoDB, Redis and MQs like Kafka- Any programming language is fine.
5. Sound understanding of computer architecture and CS fundamentals. Can discuss the tradeoff between architectural choices, both on a theoretical level and on an applied level.
6. Detailed problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
7. Excellent written and verbal communication skills, including the ability to write detailed technical documents.
8. Experience in working with large-scale, highly-available systems that solve complex, organizational level business problems
9. Understanding of fault-tolerant systems and multi-datacenter/cloud architectures

---- Preferred Qualifications ----

1. Industry expertise in one or more technology spaces in the communication domain.
2. Experience working in the Communications industry, working with CPaaS (Communications platform as a service) providers like twilio, infobip, sinch, messagebird etc.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.