We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, discrimination and property damage.
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Touching, hitting, hurting or otherwise intending to hurt anyone is never allowed.
Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct, but is not exhaustive.
Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles and winks. Don’t touch or flirt with people you don’t know.
Certain conversations that could be perceived as harmless can be offensive. Refrain from making comments on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, using explicit language or making jokes about sex.
Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery. Learn more here
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Keep conversations casual and friendly with delivery partners, drivers and co-riders. Don’t ask personal questions or act aggressively toward others.
Keep conversations casual and friendly with Uber Eats users, riders, restaurants and other establishments and one another. Don’t ask personal questions or act aggressively toward others.
Contact should end when the trip or delivery is complete, unless there’s a legitimate reason such as returning a lost item. For example, texting, calling, social media contact, visiting or trying to visit someone in person after the trip or delivery has been completed is not allowed.
You should immediately alert Uber if an Uber Eats user, rider, or restaurant or other establishment contacts you for any reason other than your current trip or delivery, or to return a lost item.
Alert Uber immediately if a driver or delivery partner contacts you for any reason other than your current trip or delivery, or to return a lost item.
You should always feel safe and welcome. That’s why we don’t tolerate conduct determined as discriminatory. Do not discriminate against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion or sexual orientation.
Except for safety reasons, intentionally refusing or cancelling requests, or using features in the Uber apps to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.
Refusing or canceling orders due to an Uber Eats user’s or delivery partner’s legally protected traits is not allowed. If you believe a delivery partner refuses a pickup due to your or an Uber Eats user’s legally protected traits, please report the incident in the Uber app.
While you’re biking or riding with us, if you believe another user has bullied, insulted or harassed you based on your legally protected traits, please report the incident in the Uber app.
Damaging property is never acceptable. Some examples include damaging the car, bike scooter or other mode of transportation requested through the app; breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.